Lending Operations Officer

2 weeks ago

Melbourne, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

This position directly supports our purpose and ensures members can count on us by continuing the members home loan journey, issuing contracts, ensuring mortgages settle on time and managing discharging of home loans and all home loan maintenance activities, whilst meeting compliance obligations. Our support office is based in Melbourne, however you will have the option to work within a permanent hybrid working model.

**This specialist position is accountable for**:

- Processing discharge requests.
- Loan account variations.
- Liaising with Direct and Mobile lenders to obtain relevant information to achieve settlement deadlines.
- Complete required activities to ensure ongoing compliance with legislative requirements.

**Skills and Experiences**:
About you.

You are proactive and innovative with a positive attitude. Self-sufficient, you can work independently while balancing multiple priorities.

**You have**:

- At least 2 years’ experience in a similar mortgage lending role.
- Process and/or procedure review experience.

**Demonstrated experience or skills in**:

- Building effective working relationships ensuring needs are met and expectations are exceeded.
- Communication (written and verbal).
- Completing administrative tasks with a focus on accuracy and quality at all times.
- Managing priorities, flexing where needed to ensure outcomes are met.
- Picking up new concepts quickly.
- Reviewing and improving processes.
- Using Microsoft Office to create reports.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Permanent hybrid working model to support every employee's lifestyle needs.
- Employee assistance program
- Corporate wardrobe allowance
- Savings and discounts across our range of products and services.
- Referral reward
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

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