Lending Specialist

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have multiple permanent, full time Lending Specialist positions available in our new, state-of-the-art Head Office in Collingwood or in our Moe Office. The Lending Specialist is responsible for applying Bank Australia credit standards to credit assessments, whilst meeting service level agreements for both customers and brokers, and contributing to the successful operation of the Lending Department. The Lending Specialists provide and maintain an excellent customer experience throughout loan processing functions.

- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

- Provide customers with appropriate products and services that meets their needs
- Load applications onto the system checking details of applications, updating customers’ personal, employment and financial details on the system
- Ensure loan applications are actioned and service level agreements are achieved
- Assess loan applications in accordance with lending policies and guidelines and ensure a high level of credit quality is achieved and maintained
- Approve applications (home loan, personal loan, credit cards and third party loans) within delegated lending approval authority and in accordance with Board Policy and loan delegation conditions
- Process verification checks for credit applications in accordance with Bank Australia Lending Policies and Guidelines and ensure a high level of credit quality is achieved and maintained
- Action requests for credit assessment tasks such as valuation requests, lenders mortgage insurance, first homeowner grants and security verification
- Assist to develop long-term mutually rewarding relationships between Bank Australia and its stakeholders, including customers, internal departments, and the banks broker network
- Remain abreast of legislation governing lending and impact on day-to-day loan processing
- Regularly review loan procedures and policy, recommend areas for improvement
- Process loan assessments for the TPD Lending Team (broker introduced lending) or internal branches/departments as well as assist with commercial loan assessments or reviews
- Process inbound lending enquiries (via phone and email) for the bank’s internal stakeholders and/or broker network in accordance with policy whilst delivering excellent customer service.

What you will bring

- Experience assessing, recommending and processing loans
- Knowledge of, or the ability to quickly learn, lending policies and procedures
- Knowledge of lending legislation (e.g. National Credit Act and Privacy Act)
- Demonstrated ability to provide financial products to meet customer needs
- Excellent communication (verbal and written) and interpersonal skills • Effective decision making skills and ability to investigate and follow up queries
- Ability to work independently as well as part of a team
- Ability to multitask and work under pressure
- Knowledge of Bank Australia’s products and services is highly regarded
- Empathy to the customers’ financial situation
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

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