Customer Experience Officer

4 days ago

Brisbane, Australia Queensland Government Full time

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2024 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, Brisbane region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following core values and behaviours in all that we do:
Safety First
Focusing on our customer
Taking responsibility
Showing initiative
Working together

The Role

We have permanent and temporary, full-time and part-time Customer Experience Officer positions available and would invite you to join our Talent Pool for the opportunity to join our Customer Engagement team across multiple TAFE Queensland locations.

As a Customer Experience Officer, you will provide an efficient, effective and timely range of administrative services to customers and staff, in accordance with the organisation's policies and customer service standards.

This position reports to the Team Leader.

Salary

The salary range for a Customer Experience Officer is $75,885.91 - $84,200.56 (gross) per annum.

**Benefits**:
12.75% Superannuation and Salary packaging options available
Access to Employee Assistance Program
Comprehensive Domestic and Family Violence (DFV) support options
Annual staff recognition awards and years of service recognition
Pride Network for LGBTQIA+ employees and allies

How to apply

If you're interested in this role, please use the 'Apply' button to progress to the TAFE Queensland Recruitment Portal where you can view the full role description.

a detailed resume including the contact details for two referees (one of whom is your current supervisor); and
a cover letter which outlines your known skills, abilities, knowledge and experience in vocational education and training, why you are interested in the role and what you will bring to the role within the context of the “How you will be assessed” criteria detailed in the role description (a maximum of 2 pages).

Closing date: Friday, 3 January 2025.

Job Reference Number: TQ2024-1340

For further information, please contact:
Mahia Wright, Customer Experience Team Leader

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