Customer Experience Officer

2 days ago

Brisbane Central Business District, Australia Empire Careers Full time

Contact Name : Amie Luong

Contact Phone : 07 3231 1211

Location : Brisbane CBD

Job Type : Fixed Term/ Temp

Job Salary : Negotiable

**Customer Experience Officer - AO2**

Temp | Start ASAP | High volume call centre | Brisbane region |

**The client**

Our client is one of the largest providers of professional training within Brisbane. Their structure and delivery model assists the diverse needs of the community, from a wide range of socio-economic and cultural backgrounds.

**The role**
- Provide efficient, effective, and timely range of administrative services to customers and staff
- Coordinate customer service requests and transactions
- Provide general information and professional advice ensuring customers' needs are met
- Effectively and efficiently coordinate customers' requests
- Ensure customer information is recorded accurately
- Provide feedback to contribute to improved efficiencies and customer satisfaction
- Undertake other work as directed

**You**

To be successful for this role. You will have:

- Call centre experience and a desire to work in this environment
- Professional customer service skills and phone manners
- High level attention to detail
- Excellent work ethic
- Ability to work under high volumes of contact and pressure
- Sound interpersonal skills, including demonstrated written and verbal communication skills and a strong commitment to working in a team environment

**Apply**

Alternatively, for a confidential discussion regarding this role or to explore other career opportunities please contact**:
**Amie Luong**

**Phone**: 0431 589 649

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