Customer Experience Design Lead

4 days ago


Brisbane, Queensland, Australia Children's Health Queensland Hospital and Health Service Full time $120,000 - $180,000 per year

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

Responsibilities
As the Customer Experience Design Lead, you will be responsible for managing and driving service design and discovery processes to support delivery of customercentric solutions across Digital Customer (Smart Service Queensland). To do this, you will:

  • Lead and manage the delivery of end-to-end service design initiatives to create business value and improve the customer experience based on customer research and best practice.
  • Practice inclusive and evidence-based decision making whilst leading crossfunctional teams through a human centered design process.
  • Conduct and analyse customer research from primary and secondary sources to produce reports, journey maps, personas, product visioning, and insightful recommendations.
  • Work within a cross-functional team to contribute to the agile delivery of new service patterns and digital product features from concept development through to successful delivery and implementation.
  • Lead service design projects through the development of user flow diagrams, service blueprints, wireframes, low fidelity prototypes, and microcopy to help shape digital experiences which are desirable, feasible, and viable.
  • Shape and use design patterns, components, and platform features to prototype and validate solutions.
  • Establish and maintain effective relationships with peers and stakeholders to build human-centered design and customer experience capabilities across Queensland Government to support the delivery of easier public services for Queenslanders.

Applications will remain current for 12 months.

Occupational group
Creative Services/Design



  • Brisbane, Queensland, Australia Ingenuity Design Group Full time $80,000 - $120,000 per year

    DetailsLocationBrisbaneSalary / Hourly RateJob TypePermanent Full-TimeThe RoleYour key responsibilities as a senior contributor to the hardware design team are:Professionally engaging in electronic project design and development activities including concept, feasibility, schematic capture, pcb artwork, verification, test and manufacture.Acting as a product...

  • design lead

    4 days ago


    Brisbane, Queensland, Australia Brisbane City Council Full time $70,000 - $120,000 per year

    Are you a curious and creative customer experience design specialist?Can you navigate complexity and change effectively to drive projects forward?Do you have exceptional customer and stakeholder engagement skills to build and nurture authentic and collaborative partnerships?Bring your enthusiastic team spirit, your passion to make a difference and love of...


  • Brisbane, Queensland, Australia Ingenuity Design Group Full time $120,000 - $180,000 per year

    Senior Electronics Design EngineerIf you are passionate about creating innovative products with one of Australia's leading product development teams, this unique opportunity is going to challenge and satisfy you.We've created one of the largest multi-disciplinary product development consulting teams in Australia, and we're continuing to grow.We...

  • Lead Designer

    2 weeks ago


    Brisbane, Queensland, Australia Randstad Digital Full time $90,000 - $120,000 per year

    Lead Designer (Digital Legibility Program) - Long-Term ContractWe are seeking an experienced Lead Designer to drive a significant, multi-year greenfield initiative focused on modernising public transport information delivery. This program aims to design, test, and implement new digital bus stop signage solutions to enhance legibility across both metropolitan...

  • Design Lead

    2 days ago


    Brisbane, Queensland, Australia Hays Full time $80,000 - $120,000 per year

    From Designer to Design Lead-Take the Leap and Lead ProjectsFrom Concept to Completion - Be the Driving ForceExcellent Salary | Brisbane BasedYour new companyJoin a fast-growing design and construction firm specialising in Education, Hospitality, and Healthcare refurbishment and fitouts. With a reputation for excellence and partnerships with Brisbane's...

  • Lead Designer

    2 weeks ago


    Brisbane, Queensland, Australia Aspirante Full time $48,000 - $60,000 per year

    Aspirante is working with a QLD government department to assistt in their search for an experiencedLead Designerto play a key role in shaping the look and feel of new legibility products as part of a large-scale design and accessibility initiative. You'll lead design, testing, and integration activities — ensuring that every product not only looks great...

  • HSEQ Operational Lead

    2 weeks ago


    Brisbane, Queensland, Australia Design & Build Full time $80,000 - $150,000 per year

    Design and Build are currently partnering with a leading tier 2 commercial industrial builder who is seeking a proactive HSEQ Operational Lead to join their team in Brisbane. About the Role: Lead internal and external audits, investigations, and incident reviews to promote ongoing safety improvements.Support operational teams in conducting site inspections...


  • Brisbane, Queensland, Australia Great Southern Bank Full time $120,000 - $150,000 per year

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...


  • Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...


  • Brisbane, Queensland, Australia Sunwater Full time $156,360 per year

    Work.Are you an experienced drafting professional with a passion for leading, mentoring and driving innovation? Join Sunwater as Lead Design Draftsperson, where you'll play a vital role in providing high quality CAD and GIS engineering drafting services, as well as develop the skills of a dedicated drafting team, as Sunwater transitions from a predominantly...