Customer Experience Coordinator

Kick-start your career and become an integral part of an innovative and collaborative team

2-year Graduate Program within a Permanent Full-Time role from day 1

Fun and Superb team culture, where Honour and Change for Strength are part of our values

Wakerley Location (onsite free parking)

We offer training, mentoring, exposure to different areas of the business and contemporary business practices, and a fun and friendly culture.

About the role:
This Permanent Full time role in our Customer Experience team will help you establish an understanding of our environment in terms of building customer relationships, learning our core business and systems, as well as participating in quality improvement initiatives.

You will be the first point of contact for SIGNET by answering inbound customer calls, processing orders and proactively building product and systems knowledge which you can impart onto our customers. You will also have the opportunity to experience a variety of business functions via dedicated project work in areas such as business sales, customer service and marketing as well as in procurement and supply chain.

For more information about the role, please refer to the Position Description.

Your Graduate Journey:
Structured two-year Graduate Program, designed to help our graduates learn, grow and thrive within a supportive environment. Our program focuses on providing a diverse experience and supporting your growth and development based on your career ambitions and goals.

Your learning experience will consist of both personal and professional development, including on-the-job training and regular attendance at formal external training courses, networking opportunities and conferences. Our diverse range of teams across Marketing, Operations, Digital and Customer Experience, enables you to tap into your area of interest and learn from supportive mentors within this field. Within our graduate program, you’ll be working in a fun, rewarding organisation that offers you direct impact, visibility and the opportunity to grow and advance in your field of interest.

The successful applicant will:
Hold a recent undergraduate degree (Or about to Graduate)

Enjoy dealing with people providing excellent customer service

Have experience in customer service or sales

Have a positive and friendly attitude, and a strong work ethic

Have an intermediate knowledge of the Microsoft Office Suite

About SIGNET:
SIGNET is an Australian supplier and manufacturer of Packaging, Warehouse, Safety and Site supplies and has been the wind beneath the wings for 60,000 Aussie businesses for over 52 years. SIGNET is an award-winning business and market leader, and our national footprint expands to office, production and warehousing facilities located in Brisbane, Sydney, Melbourne, Townsville and Perth.

We are a growing business, pushing the boundaries within our industry and striving to create best in class experiences for our customers. We are a digital first company, utilising market leading technology and eCommerce platforms. We are also focused on operational and supply chain excellence, running state of the art manufacturing and fulfillment centres across Australia.

Our people tell us that at SIGNET, they get the best of both worlds. Our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture.

Additional Employee Benefits:
Onsite parking included

Monthly staff BBQ, morning teas and social clubs with events throughout the year

Discounted staff pricing on over 5,000 products

Learning & development opportunities

Employee assistance program, including assistance in legal matters, financial challenges and dietary solutions

Need to visit the Physiotherapist? We have one onsite for complimentary use for our team members

Exceptional engagement survey results with employee tenure averaging 7.5 years’ of service

Please note applicants must have unlimited working rights in Australia.

**Job Types**: Full-time, Permanent