AO3 Customer Experience Officer

1 week ago

Brisbane, Queensland, Australia Troocoo Full time $104,000 - $130,878 per year

Troocoo

Troocoo are currently on the search for passionate customer service superstars to join the team at a valued QLD State Government client 

South Brisbane location - Commencing 29/09/25 initially to 13/02/26 - $41.38 per hour + super.The Roles

The AO3 Customer Experience Officers will act as the first point of customer contact assisting with enquiries, requests and transactions. 

You will be responsible for (however not limited to):

  • Manage a high volume of enquiries received via inbound phone calls.
  • Attentively listen to customer enquiries, providing advice and resolutions.
  • Process a high volume of customer requests and applications.
  • Engage and educate customers on services and options available.
  • Navigate a number of different computer systems and platforms.
  • Adhere to set call centre metrics and KPIs.
  • Maintain a positive, professional and empathetic attitude.

About You

To be considered a competitive applicant for the AO3 Customer Experience Officer positions you would bring the following:

  • Prior experience working within a busy contact centre environment is mandatory.
  • Ability to commit to the full contact period.
  • Exceptional communication skills and ability to build rapport.
  • Technical proficiency to be able to pick up new systems quickly.
  • Candidates on a Working Holiday Visa (Subclass 417) encouraged to apply

If this sounds like the perfect opportunity for you, please apply now with an updated CV. Please note that only shortlisted candidates will be contacted.

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