Client Service Manager

7 days ago

Adelaide Region SA, Australia ProForce Full time

Flexible working arrangements
- Career progression opportunities
- $70k base + Super

**About the Company**:
Having been around since the 80’s, the client is well established in the market of providing specialist trade credit insurance. With a focus on protecting businesses from bad debts, they have grown their focus over the years into 5 divisions: Information and Reports, Credit Assessment, Financing, Collections, and Trade Credit Insurance.

Providing service across All of Australia, New Zealand and Asia, our client provides opportunity to work with reputable large partner logos such as Atradius, CoFace, and QBE Insurance. They uphold staff satisfaction which is evident through their average employee tenure of 9 or more years. With a heavy focus on training and support and an average employee tenure of 9+ years, our client provides an environment where you will be able to develop and grow professionally and personally.

**What they can do for you**:

- Supportive environment with training and resources
- Brand new renovated office space
- Working from home opportunity
- Remuneration of $70k base + Superannuation
- Career progression opportunities

**About you**:

- Direct customer/client support background
- Preferably come from an insurance or finance background
- Strong phone etiquette and ability to liaise professionally with clients
- Negotiation and relationship managing skills
- Interpersonal and well presented
- Possessing good time management skills and detail oriented

**What the role will entail day-to-day**:

- Managing a portfolio of onboarded clients
- Negotiating and appealing decisions between client and insurers
- Meeting with clients and deepening client relationships
- Contacting internal service providers

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