Client Services Co-ordinator

3 days ago

Adelaide Region SA, Australia SilverChain Full time

**Client Services Coordinator**
- Based at Keswick in Referral and Care Support
- Permanent Full Time Role
- Attractive salary packaging options - up to $18,550 tax free

**About RDNS**:
RDNS, a part of Silver Chain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training and career development opportunities.

**Opportunity**:
We are looking for passionate and enthusiastic Client Services Coordinator to join our energetic team. In this role you will be at the forefront of Referral And Care Support Team to provide client centred onboarding experience and ongoing care support services.

**Role**:
As a Client Services Coordinator you will work within a collaborative fast flowing environment and be a crucial team member in our client’s journey. Assessing eligibility, suitability of client’s needs and coordinating the referral with RDNS.

Our Client Services Coordinators are our client’s first point of contact into the organisation, building a raptor with clients, providing exceptional services to our clients during their onboarding experience and setting up the client’s experience with RDNS. You will also support a seamless transition of clients to appropriate services within RDNS and external to organisation. The roles are preferred Full Time with part time negotiable. These roles have the opportunity for Monday to Friday work or working across 7 days a week. Shifts are rostered between the hours of 0700 - 2000 with multiple start times.

**What skills you will bring**:

- Excellent Customer Service
- Positive, can-do attitude
- The ability to work autonomously and as part of a team
- Demonstrated competent administration skills to prepare documentation with attention to detail and accuracy
- Provide general administrative support to support the daily operations.
- Well-developed communication (written, verbal and listening) and interpersonal skills to develop
- Demonstrated time management and organisational skills to effectively plan and prioritise work tasks and meet scheduled deadlines.
- Be agile and adaptable to workflow changes
- Effective relationships and support resolution of referrer and client issues.

**What you’ll get from working with RDNS**:

- Attractive hourly rate + super
- Attractive salary packaging options - up to $18,550 tax free
- Extensive orientation and on-the-job training
- Comprehensive health and wellbeing resources and support
- Exclusive fitness and health insurance discounts
**For further information please contact: Susan Kirkby-Jones, Referal and Care Suppport Lead - 0429 008 676

Based on Silver Chain Group Policy and Government Directions, you will be required to provide evidence of vaccination against COVID-19 including booster, or evidence of a medical exemption to commence employment.

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