Client Services Officer

6 days ago

Adelaide Region SA, Australia Medical Insurance Group Australia (MIGA) Full time

**About our business**
With a history spanning 120 years, we are proud and passionate about the service and support we provide to our clients. As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine. MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy and peer support. We are a dynamic, multifaceted business seeking a Client Services Officer with passion and drive to support the business.

**Your new role**
An exciting opportunity exists for a highly motivated individual to join our Client Services team. Reporting to the National Manager - Client Services you will be part of a team that is responsible for:

- Handling various enquiries from existing members
- Completing detailed file notes of all discussions with members
- Preparing appropriate correspondence in response to membership/insurance issues and customise standard letters where appropriate
- Updating and maintaining membership records and data base
- Responding to and deal with all issues associated with the annual renewal of membership/insurance, including assisting with production of documentation
- Providing support and assistance with any membership/insurance issues and provide back up to other staff within the Client Services Department.

**What you’ll need to succeed**
- Have proven insurance industry experience with a good knowledge and understanding of general insurance products and the insurance market
- Have demonstrated experience working in a customer service role
- Ideally have an understanding of and experience within medical indemnity and/or professional indemnity insurance.

**What MIGA offers**
- An excellent company culture, MIGA was recognised by Kincentric as a 2021 Best Employer (Australia)
- Flexible working arrangements including Working from Home
- Superannuation paid higher than Super Guarantee
- On the job training
- Team Building Activities
- Paid Salary Continuance Insurance
- Annual Fitness Support Benefit
- Extra Staff Benefit Leave (based on length of service)
- Access to our Employee Assistance Program
- Salary package commensurate with role and experience.
- **The reason for your interest, and**
- **How your skills and experience suit the role.**

**For a confidential discussion and a copy of the Position Description, please contact**
**Debbie Stillitano**
**in our Human Resources Department on 1800 777 156.

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