Head of PMO

WORKING AT SMART WFM **This role is based in Australia** We are constantly looking for talented individuals from around the world to build their careers. For this role, we are looking to hire a **HEAD of PMO (Project Management Office).** Join the innovation trail at Smart WFM as our PMO Leader. **ROLE OVERVIEW**: **SUCCESS CRITERIA** - High PM Compliance Score (adherence to delivery methodology) - Effective delivery risk identification and mitigation processes - Project delivery health and predictability across all engagements - Improved project team performance through capability uplift - Uptake and continuous improvement of PM tools and methods **KEY RESPONSIBILITIES** **Governance & Standards**: - Own and maintain PM methodology, standards (eg ISO), templates, governance frameworks and delivery processes - Approve deviations to methodology and enforce consistency - Conduct audits and reviews of in-flight and post-service engagements - Ensure compliance with delivery KPIs: timeliness, margin, accuracy, and primary system usage (Kantata) **PM Support & Uplift**: - Coach and mentor Project Managers through best practices and delivery experience - Provide tools, templates, and practical support for effective delivery - Lead capability development initiatives within the PM cohort - Champion the use of automation and digital efficiency tools **Delivery Reporting & Risk**: - Own and deliver dashboards within Kantata to provide visibility into project risk and delivery health - Monitor and escalate delivery issues to Service Excellence and Executive - Partner with Head of Customer Success to ensure service relevance and end-to-end feedback loops (pre-sales, implementation, post-service) **Collaboration & Alignment**: - Work with Product Practice to integrate product-aligned methods into project delivery - Support Practice Leaders with delivery insights and audit findings - Drive alignment of project methodology across all delivery streams **IDEAL CANDIDATE WILL HAVE** - Proven experience leading a PMO or large-scale project governance function within a consulting, technology, or professional services environment - Formal project management qualifications (e.g. PMP, PRINCE2, or equivalent) — ideally complemented by agile delivery exposure - Deep understanding of delivery risk, project health metrics, and performance dashboards (preferably using tools like Kantata or similar) - Demonstrated ability to design and implement project delivery standards, templates, and assurance frameworks - Strong capability in coaching and uplifting project managers through mentoring, best practice sharing, and capability development initiatives - Experience conducting delivery audits and compliance reviews, with the confidence to challenge and improve existing practices - Familiarity with enterprise delivery frameworks, ISO standards, and digital delivery tools (including automation and workflow tools) - A pragmatic approach to project governance — balancing consistency and structure with delivery agility - High level of collaboration and alignment with cross-functional teams, particularly product and service delivery functions - Commercial acumen to understand how project quality, timeliness, and margin intersect — and the leadership to drive improvements across all three. - A technically-savvy mindset with a passion for leveraging emerging technologies (including AI) to modernise project delivery, reporting, and team workflows **What is the working Experience like at Smart WFM** ? At Smart WFM, we focus on providing the best possible support to our team. As a mature-thinking company, we believe that **people are the most important** aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow **each individual to flourish** and express themselves in their unique fashion, all while experiencing a great **sense of belonging**. We have a statement at Smart WFM known as the '**Dr. Seuss Policy**'. It's built around one of Dr. Seuss's famous sayings, " _Today you are You, that is truer than true. There is no one alive who is Youer than You." - I_n essence, we work with you to **personalise the way you work** at Smart WFM. Smart WFM has a Mature level of thinking, Trust, Communication, and Cooperation. **We value diversity** because it brings new ideas and perspectives to our work. We allow everyone to **be who they are** so that their work is fulfilling. That's how we create an enjoyable work environment with true meaning. - ️ **ONE LAST THING** Thank you for taking the time to consider us as a place to develop your passion and grow your career. **The Smart WFM Talent Team