Head of PMO

WORKING AT SMART WFM

**This role is based in Australia**

We are constantly looking for talented individuals from around the world to build their careers. For this role, we are looking to hire a **HEAD of PMO (Project Management Office).**

Join the innovation trail at Smart WFM as our PMO Leader.

**ROLE OVERVIEW**:
**SUCCESS CRITERIA**
- High PM Compliance Score (adherence to delivery methodology)
- Effective delivery risk identification and mitigation processes
- Project delivery health and predictability across all engagements
- Improved project team performance through capability uplift
- Uptake and continuous improvement of PM tools and methods

**KEY RESPONSIBILITIES**

**Governance & Standards**:

- Own and maintain PM methodology, standards (eg ISO), templates, governance frameworks and delivery processes
- Approve deviations to methodology and enforce consistency
- Conduct audits and reviews of in-flight and post-service engagements
- Ensure compliance with delivery KPIs: timeliness, margin, accuracy, and primary system usage (Kantata)

**PM Support & Uplift**:

- Coach and mentor Project Managers through best practices and delivery experience
- Provide tools, templates, and practical support for effective delivery
- Lead capability development initiatives within the PM cohort
- Champion the use of automation and digital efficiency tools

**Delivery Reporting & Risk**:

- Own and deliver dashboards within Kantata to provide visibility into project risk and delivery health
- Monitor and escalate delivery issues to Service Excellence and Executive
- Partner with Head of Customer Success to ensure service relevance and end-to-end feedback loops (pre-sales, implementation, post-service)

**Collaboration & Alignment**:

- Work with Product Practice to integrate product-aligned methods into project delivery
- Support Practice Leaders with delivery insights and audit findings
- Drive alignment of project methodology across all delivery streams

**IDEAL CANDIDATE WILL HAVE**
- Proven experience leading a PMO or large-scale project governance function within a consulting, technology, or professional services environment
- Formal project management qualifications (e.g. PMP, PRINCE2, or equivalent) — ideally complemented by agile delivery exposure
- Deep understanding of delivery risk, project health metrics, and performance dashboards (preferably using tools like Kantata or similar)
- Demonstrated ability to design and implement project delivery standards, templates, and assurance frameworks
- Strong capability in coaching and uplifting project managers through mentoring, best practice sharing, and capability development initiatives
- Experience conducting delivery audits and compliance reviews, with the confidence to challenge and improve existing practices
- Familiarity with enterprise delivery frameworks, ISO standards, and digital delivery tools (including automation and workflow tools)
- A pragmatic approach to project governance — balancing consistency and structure with delivery agility
- High level of collaboration and alignment with cross-functional teams, particularly product and service delivery functions
- Commercial acumen to understand how project quality, timeliness, and margin intersect — and the leadership to drive improvements across all three.
- A technically-savvy mindset with a passion for leveraging emerging technologies (including AI) to modernise project delivery, reporting, and team workflows

**What is the working Experience like at Smart WFM** ?

At Smart WFM, we focus on providing the best possible support to our team. As a mature-thinking company, we believe that **people are the most important** aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow **each individual to flourish** and express themselves in their unique fashion, all while experiencing a great **sense of belonging**.

We have a statement at Smart WFM known as the '**Dr. Seuss Policy**'. It's built around one of Dr. Seuss's famous sayings, " _Today you are You, that is truer than true. There is no one alive who is Youer than You." - I_n essence, we work with you to **personalise the way you work** at Smart WFM.

Smart WFM has a Mature level of thinking, Trust, Communication, and Cooperation. **We value diversity** because it brings new ideas and perspectives to our work. We allow everyone to
**be who they are** so that their work is fulfilling. That's how we create an enjoyable work environment with true meaning.
- ️ **ONE LAST THING**

Thank you for taking the time to consider us as a place to develop your passion and grow your career.

**The Smart WFM Talent Team