Community Engagement Officer

3 days ago

Arndell Park, Australia Ventia Pty Limited Full time

High-profile contract, driving strategy for Sydney Road Assets in Western Sydney working on behalf of Transport for NSW.
- One of the largest essential service providers in Australia and New Zealand.
- High profile project based in Western Sydney.
- Genuine opportunity for personal and professional development.
- Full time permanent position - Based from Arndell Park with flexible working on offer.

**About the role**

We have an opportunity for a** Community Engagement Officer** to deliver on the day to day community engagement activities ensuring we proactively engage and listen to stakeholders and the community to minimise disruption and resolve enquiries in a proactive, efficient and timely manner.

**What you’ll be doing**
- Support the day to day community engagement on the contract, working with project engineers to ensure communications collateral is ready and projects avoid any delays.
- Support the implementation of the Community Engagement Plan
- Identify relevant community impacts from delivery of our services and work with internal teams to mitigate these where possible
- Maintain up to date information regarding status of enquiries in our customer databases and respond in a timely manner to complaints and enquiries
- Ask the right questions of internal staff to understand how services are delivered and translate technical information into clear and concise responses
- Strong attention to detail. Organised and able to effectively manage time, prioritise and work in a fast paced, high pressure, deadline driven environment
- Assist the Community Engagement Manager with monthly client reporting

**About you**
- Degree qualified in in communications, journalism, public relations or equivalent discipline
- Ideally one to three year's experience in community engagement, stakeholder management or communications roles
- Well-developed written and verbal communication skills with the ability to translate complex and technical information into clear, concise messages
- Ability to prepare high quality responses to customer feedback, ministerial and media enquiries
- Adaptable and resilient. Calm and collected when work tempo increases
- Transport and or construction exposure would be held in high regard.

**About Ventia**

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**How to apply**

Position Reference Number: 144552

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