Customer Engagement Officer

**Posted**:
30/08/2024**Closing Date**:
29/09/2024**Job Type**:
Permanent - Full Time**Location**:
Deer Park**Job Category**:
Customer Engagement Team**NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.**

Our core values are - We’re on your team, We Innovate, We are Enthusiastic and We Expand Horizons

We are a respected, multi-disciplinary rehabilitation service catering to the unique needs of people with neurological conditions. With a team of over 220, we provide the most comprehensive allied health services in our sector with innovative rehabilitation centres across Melbourne, Geelong, Hobart and Albury along with an extensive home visit and community-based service.

**Culture**

We are a family-run business and have a super **friendly team culture.** Our highly supportive team members are linked in the desire to work collaboratively, respectfully, inclusively and enthusiastically. We invest in the professional development and well-being of our team to ensure the best outcomes for our clients and team members.

**What we would like to offer you**:

- A fun, flexible, and supportive work culture is important to us at NeuroRehab, we have been **certified as a Great Place To Work® Australia** by the international consulting group Great Places to Work and this year ranked as the **4th Best WorkPlace in Australia for 2023-2024** We're very proud of our progress and to be the only allied health organisation to make the listing just makes it THAT much sweeter
- Health and well-being initiatives with our Employee Assistance Program.
- Supportive team environment to inspire your growth.
- Active Learning & Development programs.
- Celebrate our quiet achievers and our loud ones.
- Regularly funded social events with the department team and NRAHN organisation.
- Permanent role with job security.
- Job Description**Customer Engagement Officer role**:
The Customer Engagement Officer works efficiently and effectively to optimise services for new and current clients and supports therapy and allied health assistant team members with diary management and administration tasks. The Customer Engagement Officer will report directly to the Customer Engagement Team 2IC and Customer Engagement Team Manager.

The position is available full-time with a hybrid work structure of 1 day in the office (in Deer Park) and 4 days working from home per week. The successful applicant must be in our Deer Park clinic every Tuesday for a dedicated CET day.

The pay rate is based on the **Health and Support Services Award 2020, Support services level 7 at $30.13/hr ($59,536.88pa).**

**Key Responsibilities**:

- Providing exceptional customer support and services to new client referrals
- Allocating clients to relevant allied health services
- Supporting therapy and allied health assistant team with diary management and admin tasks
- Desired Skills and Experience**Skills & Experience**
- Adaptability.
- Customer-focused.
- An understanding of the NDIS system.
- Clear communication style.
- Experience communicating with people with a disability.
- Exceptional interpersonal skills.
- Computer literacy.
- Great multi-tasker and organisational skills.
- Full COVID-19 vaccination status.

**Diversity and Inclusion**

We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.

** Applications Close 29 September 2024 **

To display your communication skills be sure to submit a cover letter along with your resume.