Front Office Attendant

4 days ago

Yarra Glen, Australia Balgownie Estate Full time

**The Role**:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:

- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness

**The Benefits**:

- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.

**About You**:

- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work autonomously
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable
- Previous experience in a similar role
- Exceptional organisational skills and high attention to detail
- A valid Victorian RSA
- Food Handlers certificate
- The ability to quickly build rapport with guests and your team
- Be available for a range of shifts including nights & weekends
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.

**About Us**:
At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- 2024 Accommodation Australia Resort Style Accommodation on the Year
- 2022 TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year.
- Beautiful place to work with vineyards, gardens, and magnificent views.

**APPLY NOW** by submitting your resume and cover letter with your availability and experience.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Type**: Casual

Pay: $32.25 - $45.15 per hour

Expected hours: 8 - 16 per week

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Tips

Ability to commute/relocate:

- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Front Office Attendant

    1 week ago

    Yarra Glen, Australia Balgownie Estate Full time

    **The Role**: We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by: - Providing exceptional service to our guests - Presenting a welcoming and professional front for the organisation - Seeing opportunities for creative problem...

  • Guest Service Agent/front Office Reception

    2 weeks ago

    South Yarra, Australia VIC Full time

    **What **you'll** get...** - Be a part of **Front Office Team** that is going to ROCK Melbourne's world - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Business Support Administrator

    16 hours ago

    Glen Waverley, Australia Australia Wide Office Staffing Full time

    **Permanent - Monday to Friday**: - **$70K to $75K plus superannuation**: - **Small friendly team environment**: - **Glen Waverley location** **The Company**: World leader in providing monitoring, control and communication solutions for electrical power apparatus. This role touches every part of the business providing variety and challenges - therefore...

  • Front Office and Guest Relations

    1 week ago

    South Yarra, Victoria, Australia United Places Botanic Gardens Full time $60,000 - $80,000 per year

    Join us at United Places Hotel Botanic Gardens, we are a design-led boutique hotel overlooking Melbourne's Royal Botanic Gardens. With luxury curated suites and a focus on genuine, personal service, we offer our guests an intimate, highly tailored stay in the heart of South Yarra.The RoleWe're looking for a capable, guest-focused Front Office and Guest...

  • Front Office and Guest Relations

    2 weeks ago

    South Yarra, Australia United Places Hotel Botanic Gardens Full time

    Join us at United Places Hotel Botanic Gardens, we are a design-led boutique hotel overlooking Melbourne’s Royal Botanic Gardens. With luxury curated suites and a focus on genuine, personal service, we offer our guests an intimate, highly tailored stay in the heart of South Yarra. **The Role** We’re looking for a capable, guest-focused Front Office and...

  • Front of House Officer

    1 week ago

    Yarra Valley & High Country, Australia Yarra Ranges Council Full time $37,000 - $78,000 per year

    About the roleWe have an exciting opportunity within the Yarra Ranges Customer Experience team, suited to an adaptable and bubbly individual.We are looking for someone with a strong customer focus and work ethic to join our team providing services to all internal and external customers.With a variety of working locations, we seek an individual who is...

  • Events and Sales Coordinator Part Time

    1 week ago

    Yarra Glen, Victoria, Australia Balgownie Estate Full time $45,000 - $60,000 per year

    Balgownie Estate is an award-winning property in the Yarra Valley, offering an array of event spaces and experiences. From private functions and multiday conferences to weddings and gala dinners, our property can cater for a variety of client needs. We are searching for an enthusiasticSales & Events Coordinatorto manage the coordination of weddings,...

  • Animal Attendant

    4 days ago

    Glen Iris, Australia Save-A-Dog Scheme Full time

    Save-A-Dog Scheme (SADS), is an animal organisation with a No-Kill philosophy. We are seeking to fill the position of an Animal Attendant with the possibility for further responsibilities for the right person at our Glen Iris facility (and when required our Yarrambat facility). A relevant background in a similar role is highly desirable. The role includes...

  • Kitchen Attendant/Cook

    1 week ago

    Yarra Valley & High Country, Australia Roxy's Cafe Full time $40,000 - $60,000 per year

    About the role Roxy's Cafe' is seeking a talented and enthusiastic Kitchen Attendant/Cook to join our dynamic team in Baranduda, Victoria. This full-time role is an excellent opportunity for someone passionate about the hospitality industry to contribute to the smooth and efficient operation of our busy cafe kitchen.What you'll be doingAssist the Head Chef...

  • Role Description: Administration Officer

    1 week ago

    Glen Iris, Australia St Cecilia's School Full time

    **Role Description/Criteria** The administrative staff is employed to relieve many of the administrative tasks from the Principal, enabling the Principal to attend to the educational aspects of leadership in the School. Such personnel will normally work from the Office located so that they are able to greet all visitors to the school and also be readily...