Front Office Attendant

1 week ago

Yarra Glen, Australia Balgownie Estate Full time

**The Role**:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:

- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness

**The Benefits**:

- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.

**About You**:

- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work autonomously
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable
- Previous experience in a similar role
- Exceptional organisational skills and high attention to detail
- A valid Victorian RSA
- Food Handlers certificate
- The ability to quickly build rapport with guests and your team
- Be available for a range of shifts including nights & weekends
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.

**About Us**:
At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- 2024 Accommodation Australia Resort Style Accommodation on the Year
- 2022 TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year.
- Beautiful place to work with vineyards, gardens, and magnificent views.

**APPLY NOW** by submitting your resume and cover letter with your availability and experience.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Type**: Casual

Pay: $32.25 - $45.15 per hour

Expected hours: 15 - 22.5 per week

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Tips

Ability to commute/relocate:

- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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