Front Office Attendant

5 days ago

Yarra Glen, Australia Balgownie Estate Full time

**The Role**:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:

- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness

**The Benefits**:

- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.

**About You**:

- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work autonomously
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable
- Previous experience in a similar role
- Exceptional organisational skills and high attention to detail
- A valid Victorian RSA
- Food Handlers certificate
- The ability to quickly build rapport with guests and your team
- Be available for a range of shifts including nights & weekends
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.

**About Us**:
At Balgownie Estate, our guests enjoy ultimate luxury with our award-winning facilities, including 70 accommodation suites, our stylish restaurant, 1309 at Balgownie, Cellar Door, and endota spa. Balgownie Yarra Valley is ideal for getaways, weddings, conferences, and private events.
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- 2024 Accommodation Australia Resort Style Accommodation on the Year
- 2022 TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year.
- Beautiful place to work with vineyards, gardens, and magnificent views.

**APPLY NOW** by submitting your resume and cover letter with your availability and experience.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Type**: Casual

Pay: $32.25 - $45.15 per hour

Expected hours: 15 - 22.5 per week

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Tips

Ability to commute/relocate:

- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Copy of Front Office Attendant

    2 weeks ago

    Yarra Glen, Victoria, Australia Balgownie Estate Full time $60,000 - $80,000 per year

    Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe every guest experience should be memorable and we're on the lookout for a passionate and professional Front Office Attendant to help bring this vision to life. This is more...

  • Full & Part Time Front Office Attendant – Yarra Glen

    1 week ago

    Yarra Glen, Victoria , Australia Balgownie Estate Full time $45,000 - $65,000 per year

    Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe every guest experience should be memorable and we're on the lookout for passionate and professional Front Office Attendants to help bring this vision to life. The Role:We...

  • Front Office Specialist

    1 week ago

    Glen Waverley, Australia V4 Services Pty Ltd Full time

    **Company Description** V4 Services is a Melbourne based IT service provider company offering IT Services to home and business customers. V4 IT is a Microsoft Partner and Managed Service Provider with technicians covering over 1500 postcodes in Australia. **Role Description** This is a full-time on-site role as a Front Office Specialist located in...

  • Duty Manager

    6 days ago

    South Yarra, Australia VIC Full time

    **So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Balgownie Estate Seeking a Casual Event and Sales Coordinator

    1 week ago

    Yarra Glen, Australia Balgownie Estate Full time

    Balgownie Estate is an award-winning property in the Yarra Valley, offering an array of event spaces and experiences. From private functions and multiday conferences to weddings and gala dinners, our property can cater for a variety of client needs. We are searching for an enthusiastic **casual** **Sales & Events Coordinator** to support with the...

  • Assistant Front Office Manager

    5 hours ago

    South Yarra VIC, Australia OVOLO HOTELS Full time $80,000 - $120,000 per year

    Founded in 2010, we're an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be...

  • Front Office Manager

    1 week ago

    South Yarra, Australia VIC Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Receptionist/administration

    2 weeks ago

    Yarra Junction, Australia Little Yarra Steiner School Full time

    Little Yarra Steiner School is an Early Learning -12 school located in Yarra Junction in the beautiful Yarra Valley of Victoria. We are seeking an Administration Officer / Receptionist to join the school as a key member of the Administration team. Responsible for the front office desk, receptionist activity this role is the first point of contact for...

  • Seeking a Casual Event and Sales Coordinator

    6 days ago

    Yarra Glen VIC, Australia Balgownie Estate Full time $60,000 - $80,000 per year

    Balgownie Estate is an award-winning property in the Yarra Valley, offering an array of event spaces and experiences. From private functions and multiday conferences to weddings and gala dinners, our property can cater for a variety of client needs. We are searching for an enthusiastic casual Sales & Events Coordinator to support with the coordination of...

  • Food and Beverage Attendant

    2 weeks ago

    Springvale Rd, Glen Waverley, Australia endeavour group careers Full time $40,000 - $60,000 per year

    Job Description Food & Beverage Attendant | Mountain View HotelWe're searching high and low for a true 'people person' with a real passion for pub food and drinks. Sure, everyone serves food and drinks but you bring the magic and make it unforgettableA day in the life of a F&B Attendant:Be the face of the floor, connecting with guests and making sure every...