Front Office Manager

2 weeks ago

South Yarra, Australia VIC Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Blending past, present, and progressive, **Ovolo South Yarra** is a place where retro chic and pop-art collide. Taking its design cues from the days of disco, rock gods, and retro glamour, the vibe of Ovolo South Yarra is bold, creative, and unpredictable. Designed for effortless living, Ovolo South Yarra features 123 guest rooms, Lona Misa Restaurant & Bar, and event spaces.

The Front Office Manager is key for maximizing guest satisfaction and for the strategic development of our hotel. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects.

**Who you are**
- A seasoned FOM with solid 2-3 years at FOM level in a hotel environment
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Can Co-ordinate of all aspects of the departments operation effortlessly
- Assists in ensuring that the team has the capabilities to meet expectations.
- Communicates/updates all goals and results with employees.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- An inspirational and people person who is a leader, mentor, support to your team that you manage.
- A stickler for attention to detail, the little things count
- Comfortable running your P&L, rostering and all things PMS
- Full of energy and enthusiasm, with a strong determination to succeed as a team

**What you'll get.....**

We're fast-paced, wild trend-setters and are on the hunt for more to join our growing team. This is a leadership role that will give room and scope to develop your career with a growing, unique company.

So if you've got the background and leadership whiz we are looking for......get in touch

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