Manager Ecommerce

**About us**:
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**:

- Optimise ALH’s digital platforms and digital partnerships to achieve customer and business outcomes
- Assist with defining the vision and strategy for Hotel's digital channels
- In partnership with endeavourX and the Hotels, the team help drive the digital reinvention of our Hotels business
- Work directly with venue teams to understand and improve the omnichannel journey and optimize e-commerce outcomes over time

**A day in the life of a Position Title: Manager E-commerce (venue partnership) - Hotels**

**Strategy Contribution**:

- Understand Hotels customer and team journeys and business drivers
- Assist with developing a strategy for our Hotels digital platforms that works synergistically with the Hotels app and loyalty program
- Collaborate with diverse teams across X, Hotels, and Technology to develop a target state, transition plan, and business case for re-platforming our Hotels digital channels
- Collaborate with Operations and Technology team as they develop a target state that enables our team to support our customers across their digital and physical journeys

**Channel management and optimization**:

- Management of hotels digital channels including individual Hotel websites, Table booking, Pub Wifi, Events, Accommodation, and Functions (TBC Footy Tipping, Reviews, Individual Pub EDMs, Pub Wifi including reviews/loopon)
- Management of Google My Business and SEO optimization
- Achieve traffic, conversion, and customer acquisition targets
- Work with diverse teams to achieve better customer experiences and commercial outcomes through a prioritized roadmap of initiatives
- Bring the Hotels brands, strategy, and customer plan to life through our digital channels

**Proposition development**:

- In partnership with the Hotels and endeavourX teams define the digital propositions for our Hotels business that works in conjunction with the Hotels app and membership program
- Work directly with the venues across ALH in understanding their needs, collaborating with the team to set up an effective e-commerce proposition that resonates with in-venue experiences and outcomes

**Third-party management**:

- Manage digital 3rd parties balancing commercial, innovation, and customer acquisition objectives
- Review all existing partnerships and contracts
- Develop a complete understanding of options and a recommended future state and transition plan

**Leadership and ways of working**:

- Instill a customer-centric approach to maximize value for customers
- Actively and proactively collaborate across the business
- Actively assist in increasing digital, product, and agile literacy within the business
- Actively support the development of the digital, product, and agile understanding

**What you’ll need to succeed**:
**Experience & Achievements**
- Experience in managing in a disrupted environment
- Technology and digital experience
- Experience in adjacent industries
- Operated in Customer Centric environment
- Created sustainable commercial value with proven P&L management

**Competency**
- Able to articulate the vision and enable transformation
- Ability to think critically - now and into the future
- Strong commercial acumen and understanding of retail fundamentals
- Adaptable and effective in complex and ambiguous environments
- Ability to translate customer data and insights into meaningful and relevant action

**Mindset & Personal Attributes**
- Is curious, authentic, and seeks to understand different perspectives
- Is pragmatic and flexible in their approach
- Remains composed and resilient under pressure
- Innovative and creative mindset
- Customer outcomes central to decision making

**Leadership**
- Drives performance and outcomes
- Inspires and builds diverse teams and future leaders
- Creates a culture of trust, inclusion, and collaboration
- Demonstrates humility, and vulnerability and celebrates others
- Ability to build relationships with multiple stakeholders in complex matrixed organizations
- Leads through ambiguity

**What's in it for you?**

Excellent remuneration package and flexible working in every sense. We value our people
Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW, and Endeavour Group brands (BWS, Dan Murphy’s, etc) and 50%