Client Relationship Manager

6 days ago

Mount Waverley, Australia STRIKEFORCE AMC Full time

DIY Market Leader
- Fast paced and rewarding
- Join a business experiencing amazing growth
- Excellent remuneration & benefits
- Established team environment

Strikeforce is an award-winning shopper marketing agency specialising in managing field sales teams, sampling and demonstrations, merchandising and experiential events, with a footprint across the AUNZ market. We work with exciting global brands across FMCG, DIY and Consumer Electronics.

Our culture is dynamic and fast paced. We are innovative and passionate, striving to achieve best practice in all facets of our business.

Reporting to the Group Account Director - DIY you will be a strategic and sales minded professional, responsible for supporting our Clients to reach their full potential.

**About the Role**:
We are currently searching for a talented Client Relationship Manager to work closely with our valued Partners to drive sales and business growth of their products through the DIY/Trade Channel. This role complements an existing team of Account Managers that are ambitious and talented. You will take a consultative approach to interpreting partner requirements and further developing relationships.

You'll be joining a team with good tenure and an open-door policy who work collaboratively on accounts to achieve the best results for the business.

**Key functions of the role include**:

- Align the thinking of your customers with the retail landscape by leveraging your knowledge
- Carefully articulate the agreed customer plan through field operations to ensure client briefs are accurately developed and executed.
- Manage the timely implementation of Partner activations and objectives
- Regularly report back to Partners on the progress of their projects and activation
- Provide Data analysis to demonstrate category insights and drive targeted initiatives
- Report to clients on gains and efficiencies
- Provide leadership to the field as a brand ambassador, as you keep the team informed about Partner products and activations
- Identify new channel / customer opportunities
- Identify new areas of business growth

**Key Selection Criteria**:

- Tertiary qualification (desirable)
- Significant Retail / DIY experience
- Previous experience in sales or account or client management with direct exposure to national home improvement retailers
- Evidence of managing projects, strategic planning and delivering on time, within budget
- Sales experience and a natural rapport building ability
- Customer relationship management
- Excellent communication skills
- Advanced negotiation skills
- Intermediate Excel & PowerPoint skills

Register your interest in this position by submitting your resume and cover letter, addressing the key selection criteria and past experience. If you would like to know more about Strikeforce, please visit our website.

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