Change and Release Coordinator

**Position**: Change and Release Coordinator
**Security Requirements**: Citizens of Australia Only, and you must be able to achieve a Baseline Security Clearance when applied for. If you have this already, this is an advantage
Full Time, Permanent Position.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on
The Change Coordinator role is responsible for providing analysis and administrative support to changes within a customer’s site and ensuring that all changes progress in a timely manner within the change management lifecycle. The purpose of this role is to ensure that changes and releases made on systems within Datacom’s control adhere to the defined Change Enablement Processes.
This role is based in Adelaide, and we like to bring people together in person when we can but are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and your manager to figure out what works best.
Please note that to be successful in this role, you will need to be an Australian Citizen and be able to achieve Australian Government Baseline clearance.
What You’ll Do
**As Change & Release Coordinator, you’ll be responsible for**:

- Effectively manage the lifecycle of change requests across single and/or multiple accounts as directed
- Providing analysis & input to appropriate change management reports as directed
- Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
- Assist in following up of approvals for Changes as required
- Responsible for creating and issuing the Forward Schedule of Change & Release for the process delivery of the services to the customers both internal and external as required
- May be required to chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as Post Implementation Reviews (PIRs), as appropriate
- Identifying opportunities for Service improvement to build a culture of service excellence
- Manage & maintain Datacom change and release process, guidelines and other authorised documentation and ensure stored in approved repository
- Assist in the preparation of training materials and provide guidance to end-users to support process adherence

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You'll Bring
We are looking for an experienced Change Coordinator who is looking to enhance their skills and profile and who has the following traits:

- Strong and concise communication skills, both written and verbal
- Excellent analytical and problem-solving skills
- Ability to converse with both end-users and IT employees at all levels including customer level
- Assure adherence to process and performance requirements.
- Composure under pressure
- Communicate in a clear & timely manner

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.