Customer Support Representative

7 days ago

Cavan, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

Our **Cavan**branch is on the lookout for a driven sales professional to join our high-performing team as a **Customer Support Representative.** This role will see you promoting market leading products across the quality Hitachi range through a mix of account management and business development. You will be responsible for partnering with and providing support to our Major Accounts and Regional South Australian customers.

**Hitachi Benefits - What's in It for you?**
- ** Competitive Base Salary + Super + Commission Structure + Fully Maintained Company Car**:

- ** Career**:Permanent Full Time Position in a leading OEM with long term job security
- ** Employee Rewards**:Exclusive staff discount on a range of goods and services through our Employee Rewards Program
- ** Career Progression**:OEM training and opportunities for upskilling with access to the latest technologies
- ** Culture**:Supportive mentors who value your input in finding new and improved ways to achieving success
- ** Paid Parental Leave Company Policy**:

- ** Health**: Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**:successfully refer a friend and earn cash

**Your other responsibilities will include**:

- Establishing and maintaining successful working relationships with customers
- Promotion of the Hitachi range of parts and service solutions to achieve budgeted sales targets
- Undertake customer machine inspections with a high attention to detail
- Identify areas for business growth and develop suitable strategies to generate parts and service sales
- Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
- Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs
- Ensuring that all interactions with customers and internal stakeholders are conducted professionally and all requests are followed up as required

**To be successful in this role, you will need**:

- Previous sales experience is desirable but not essential
- Previous employment in the construction or earthmoving industry is ideal
- Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
- A mechanical aptitude or trade background is desirable but not essential
- Confident, courteous and professional communication and presentation skills
- Self-motivated and the ability to work autonomously
- A current driver’s license and the ability to travel
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company._

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