Customer Support Representative

1 week ago

Cavan, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA’s trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after-sales service and reliable solutions.

**About the Opportunity**

Hitachi is actively seeking a motivated individual to join the team in the position of **Customer Support Representative** for our Donaldson product group. The role will be based at our **Cavan** **branch** in Adelaide.

You are responsible to deliver a high level of customer support to all customers in the territory by acting as the focal point for their Parts requirements.

**As a key member of the team, your other responsibilities will include**:

- Growth and new business development of the Donaldson Filter reseller network in line with the Branch’s strategy and coordination with the HCA BDM.
- Undertake discussions and negotiations with Resellers/Customers around the renewal of their filtration reseller or supply agreements with HCA.
- Responsible for coordinating with all relevant departments and teams to ensure that all customer queries and requirements are attended to promptly while maintaining exceptional customer service.
- Engage with Regional Business Development Manager to analyse market opportunities and form business development strategies

**About you - if you consider yourself to have the following, then we want to hear from you**
- Safety Commitment - Proactive awareness and total commitment to Hitachi’s number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
- Experience in a customer support role in Earthmoving, Mining or associated industries - Preferred but not essential
- Proactive and result-driven
- Perform CRM Reporting
- Ability to travel monthly to Regional area’s
- Able to gain a National Police/Department of Defence clearance

**Benefits**

We are offering:

- ** An attractive 75k + Super + Commissions**:

- ** Fully maintained Company Vehicle + Personal Laptop + work mobile**:

- ** Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services**:

- Permanent Full Time Position in a leading OEM with long term job security
- Work in a company with professional development as an important focus
- A supportive management team which values your input in finding new and innovative ways of achieving success

If this sounds like the perfect role for you, then please click **APPLY NOW**

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