Field Quality Assurance

High school qualification
- 1+ yrs experience in logistics

Job summary
We are Amazon; we pioneer. Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers - from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. That’s why we’re seeking a Field Quality Assurance Specialist to join our Amazon Logistics team.

**The Role**:
The Field Quality Assistance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with their Quality Manager, Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.
The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
- Conduct weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales and through publicly accessible information/contacting the delivery location.
- Interact with property managers as needed to address concerns with service levels being provided
- Monitor delivery attempts throughout the day, particularly Unable to Locate events in cases of incomplete address information. Subsequently work with the Delivery Station Team so that a driver can re-deliver the same day.
- Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.
- Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
- Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
- Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
- Collaborate with cross-functional teams to improve Customer Experience by providing input and data related to these instances.
- Other additional duties as assigned, based on future quality initiatives based in the field
- Excellent communication skills (both written and verbal)
- Intermediate to High Excel Proficiency
- Conscientious, dedicated approach; strives to meet or exceed departmental production goals
- Demonstrable problem solving, analytical ability
- Fast learner
- Able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment
- Ability to work independently and collaboratively to achieve departmental goals.
- Valid drivers licence

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.