Customer Concierge Operator

2 days ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Concierge Operator -**
**Newcastle & Maitland**

**Position**: Customer Concierge Operator - Contact Centres

**Grade**: SNSW Clerk Grade 2

**Customer Concierge Operator **Newcastle & Maitland

**Role Type**: Multiple Temporary and Ongoing Positions; Full-time, part time and flexible work arrangements available

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**About you**

We need your proactive and passionate customer service experience in our contact centre team. To be successful in your role as a Customer Concierge Operator, you will be motivated about delivering a great customer experience, every day in every way. You will be the first point of contact in our call centre environment, working towards individual, team and customer goals.

**What we are looking for in you**:

- Customer service experience dealing with customers in a fast-paced environment, with contact centre experience desirable.
- Attention to detail and accuracy.
- Intermediate Computer skills.
- Ability to utilise a variety of bespoke operating systems.
- Outstanding communication and interpersonal skills.
- Ability to adapt to different scenarios and manage complex out of the box enquiries

**Operating hours**:
This role requires working across a bandwidth of shifts within the spread of cluster operating hours which are worked over a rotating roster cycle. Please note that there are no set fixed shifts. Some roles may require working across a bandwidth of rotating shifts including morning, afternoon and evening work from Monday to Saturday between 7am-7pm.

Some clusters operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.

**Remuneration**

CCO - SNSW Clerk Grade 2, starting annual salary $56,102 plus superannuation and annual leave loading.

**Locations**

CCO Opportunities available in our Contact Centre located at Newcastle and Maitland.

**What we need from you**:
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position.

**Closing Date: Monday 10**th** April at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

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