Business Concierge

**Business Concierge - Mobile (Mid Coast)**

**Grade**: Service NSW Grade 5/6
**Employment Status**: Permanent, Full Time (35hpw)
**Location**: Mid Coast (Forster, Tuncurry, Taree, Wingham, Gloucester, Nabiac)

**What is the opportunity?**

Our team of dedicated Business Concierges provide ongoing one-on-one guidance to business customers across the business life cycle.

The role also assists business customers through face to face, over the phone and other channels at a time and place convenient to the business to ensure they receive personalised support with mínimal interruptions to their business.

**What would my day to day look like as a Business Concierge?**- Assist customers in navigating regulatory requirements, and provide tailored information, referrals and guidance to support their business needs
- Provide accurate and high-quality service to business customers by developing and maintaining a thorough knowledge of services offered by multiple agencies
- Represent Service NSW by engaging in outreach activities including targeted campaigns, disaster recovery activities, industry events and seminars, and on-site appointments at business customer premises
- Support customers to access available products and services
- Ensure compliance with privacy requirements and legislative obligations
- Liaise with customers and key stakeholders for appropriate referrals and escalations of complex enquiries and transactions to ensure effective resolution

**What could I bring to the role?**
- Demonstrated experience in providing a high level of customer service in a front-line service environment
- Experience working with, owning or managing a small business
- A genuine passion for delivering a great customer experience
- A keen interest to keep abreast of NSW government initiatives and maintain a high-level specialist knowledge relevant to Service NSW for Business products, processes and operating practices and procedures
- Innovation by contributing new ideas to support continuous improvement strategies

**Essential Requirements**
- A valid driver’s licence and availability to travel to locations across NSW as required
- Be located within the Mid Coast NSW area (Forster, Tuncurry, Taree, Wingham, Gloucester, Nabiac)

**About Service NSW?**

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Remuneration**

Service NSW Grade 5/6 salary package starts from $81,475 plus employer's contribution to superannuation and annual leave loading.

**Further Information**

**_This recruitment activity will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**Working at Department of Customer Service**

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