Data Analyst

**Data Analyst**
- Temporary opportunity up to 24 months, with possibility of extension or Ongoing (permanent)
- Clerk Grade 7/8 - The package includes a base salary range of $99,431 to $110,064 plus employer’s contribution to superannuation and annual leave loading
- We offer flexible work arrangements

**Who we are**

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital.NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. Our Digital Programs team within GTP is currently recruiting at scale to deliver on high profile and exciting large scale digital transformation programs.

**Benefits of working for DCS**
- Accrued flexible leave
- Hybrid working options - flexibility to work from home and office
- Potential to work anywhere in NSW
- Generous leave entitlements including up to 14 weeks parental leave
- Access to health and well-being programs including Fitness Passport
- Competitive pay and conditions

**About the Project**
The “Complaints, Compliance & Enforcement (CCE)” Program is key to DCS’ vision to give the people of NSW a great customer experience when they interact with NSW government regulators and forms part of the overall e.Regulation strategy to create the world's easiest and secure digital regulatory experiences. You will do this by helping to build digitally enhanced compliance and enforcement solutions, integrating tools that are easy and secure for modern proactive, risk-based regulatory practices that improve outcomes for consumers, businesses, and workers.

**These include**:

- Enhanced functionality in the Service NSW ‘My Business Profile’ to give businesses a consolidated view of their regulatory obligations, reducing effort for businesses to comply with their regulatory obligations
- A new case management system for regulators to manage complaints, compliance inspections and programs, and investigations & enforcement more effectively and efficiently
- Ground-breaking data-dashboards which give regulators an intelligent joined-up view of regulated businesses and industries drawing on data from across state and federal government

**About the role**

This data analyst/tester analyst role sits within the team responsible for all features post development MVP/Release 1, supporting the functional readiness of dashboards that surface regulatory information from our data lake, you will require good data analyst skills and the ability to test our dashboards to ensure their data is accurate.

**Your main responsibilities will include**:

- Undertake analysis of data and collaborate with a range of internal and external stakeholders
- Support internal data remediation requests and have a keen eye for detail
- Deliver quality documentation of analysis, methodology and findings to provide insightful, easy to understand data and reporting
- Identify data requirements to answer key stakeholder needs in a timely manner
- Test planning and reporting
- Develop test scripts and execute them
- Coordinate UAT and other test resources
- Have good business knowledge in licensing

**About you**
- Can think outside the box to solve complex scenarios
- Can-do attitude with a strong work ethic and the ability to work both independently and as part of a team
- Have working knowledge of business intelligence and analytics platform tools such as Qlik, SAS, PowerBI or Tableau
- Demonstrated experience in writing queries in SQL
- Tertiary qualifications and professional/industry accreditation and relevant industry experience in data analysis and testing
- Effective communicator who can explain complex concepts in an easy-to-understand way

Salary Grade 7/8, with the base salary for this role starting at 99,431 base plus superannuation and leave loading.

**Closing Date: Monday 8 August 9:59am.**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.