Supervisor, Data Acquisition Research

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
The Supervisor for Data Acquisition - Research, is responsible for managing the day to day operations of the Data Acquisition Team. Managing data capture and reporting deliveries to ensure they deliver efficient and professional service to both internal and external clients and customers.

This role involves supervising the team and the products within the department ensuring they maintain their impeccable record for delivering accurate, comprehensive and up-to-date information to the Australian Market. In cooperation with other team members, to work on continuously maintaining and improving the standards of all products and projects maintained by Corelogic.

Specific tasks pertinent to this role can be broken down into:

- Meet all Research deadlines and schedules on time.
- Ensure continuous development and improvements to projects and company/contact databases.
- Network, create and expand sources of Research information. When appropriate, attend industry functions and foster good relations with contacts through public relations
- Help formulate and achieve team goals
- Implementing & monitoring KPI’s
- Maintain and develop organisational culture, values and reputation with all staff, customers, suppliers and partners.
- Review procedures and processes to ensure efficiency of operation
- Recruitment of staff
- Training, upskilling and overall development of the team
- One on one coaching and mentoring the team
- Undertaking weekly team meetings
- Conduct employee performance reviews and manage any performance issues that may arise
- Manage roster, staff absences and staff records
- Report collation and monitoring on a regular basis
- Oversee the report delivery to internal and external clients
- Management of the TELUS processes
- Manage the key relationships with external clients
- Manage the key relationships with internal stakeholders

Autonomy
- Driving cultural behaviours across the Team
- Driving Strategy and Relationships within the Data Acquisition Research space, including prospecting with the Sales Team
- Management of the Exec Audience on Data Acquisition Research and Performance Reporting

Job Qualifications:
To be successful in this role the key competencies required include:

- Training Skills, ability to support and train members of the team to ensure a consistent level of knowledge
- Good negotiation and facilitation skills
- Ability to lead, coach, train and organise in a team as well as one on one environment
- Ability to work well under pressure
- Ability to actively participate in or to lead group meetings
- Excellent clear, concise and professional communication skills
- Effective time management and organisational skills
- Ability to recommend and implement process improvements
- Ability to use initiate and be pro-active
- Analytical interrogation of data and quality control checking

Experience and Education Required
- At least 5 years’ experience in a Team Leader role
- At least 8 years’ experience in a Service Centre environment

Key Performance Indicators
- Actively support new initiative for operational efficiency
- Implement and reduce rework
- Operational efficiency and improve the sales and client on boarding processes
- Ensure service delivery is within the agreed SLA’s for internal and external stakeholders
- Actively improve customer experience and satisfaction
- Inspire staff empowerment to enable superior service
- Grow your people
- Team strategic planning to achieve the company vision

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial a