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Customer Experience Supervisor
2 weeks ago
Be part of the growth of a South Australian success story
- Full Time, Permanent Role, Adelaide CBD
- Fun, energetic and open culture with great discounts for you and your family
**About Us**
The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.
We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.
**The Role**
The Customer Service Supervisor will represent G’day Parks and G’day Rewards for the G’day Group. This role is required to both lead the Customer Service Team and to provide a high level of quality service to new and existing G’Day Rewards members, park network and customers
The key focuses of this role are to lead the existing customer service team and to ensure that members receive exceptional customer service across direct and digital platforms and assist with the day-to-day management of enquiries to support member and Park acquisition, retention and development activities.
**Responsibilities include**:
- Manage the Customer Service Team - training, rostering, delivery, and performance
- Data entry of customer details and reward forms
- Onboarding of new members and network parks
- Provide support and assistance to the Loyalty & Marketing Teams
**Skills & Experience**
- Demonstrated leadership of customer service team
- Exceptional customer service skills and mindset
- Demonstrated strong interpersonal skills including; verbal and written communication, problem solving and personal presentation
- Excellent organisational and time management skills
- Industry experience is highly regarded but not essential
**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance
- Program Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits
ESG statement
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
Conditions of Employment
- We are committed to ensuring the health and safety of all our staff, guests, and the communities we operate in. Please be aware a COVID vaccination policy applies to all new employees. _
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