Collection Officer

**Job no**: 494729
**Work type**: Full - Time (Auto)
**Location**: Melbourne CBD
**Categories**: Finance
Position Description

**Collection Officer**

**Division: Finance**
**Location**:Melbourne CBD
**Type**: Full Time
**Salary**: $74,211.11 + superannuation + NFP salary packaging benefits + hybrid working environment.
**Applications close**:02 June 2025
**Job reference**: 494708

Join our Finance team as a Collections Officer and play a key role in managing receivables, resolving queries, and supporting process improvements.

**About the Role**

The Collections Officer is responsible for managing day-to-day debt collection activities, ensuring timely receipt of payments, and maintaining strong relationships with clients, Plan Managers, and the NDIA. This role involves account follow-ups, query resolution, and supporting financial processes such as generating revised invoices, statements, and aged debtor reports. Working closely with the Manager - Accounts Receivable and Payable, the Collections Officer will also contribute to process improvements and support the broader Finance and Operations teams. Strong communication skills, attention to detail, and the ability to manage competing priorities are essential for success in this role.

**Key Responsibilities**:

- Carry out day-to-day debt collection activities in line with Yooralla’s policies and procedures.
- Respond promptly and professionally to customer and Plan Manager queries, investigating and resolving account discrepancies or payment issues.
- Liaise with customers and internal operational teams to ensure payments are received within Yooralla’s standard payment terms; escalate issues where appropriate.
- Provide regular updates and feedback to operational staff, including the preparation and distribution of aged debtor reports and other relevant financial reports.
- Operate within Yooralla’s financial systems to generate invoices, credit notes, statements
- and reminder letters.
- Liaise with the Operational team to review and revise incorrect billing, ensuring accurate adjustments are made, and provide clear explanations to customers and Plan Managers as needed.
- Process reimbursements to customers when required, ensuring accuracy and timely resolution
- Perform other tasks and responsibilities as directed by the Manager of Accounts Receivable and Accounts Payable.

**Experience and Capabilities**:

- Proven experience in accounts receivable or debt collection
- Strong customer service background
- Experience working with financial systems or ERP software
- Demonstrated ability to manage high volumes of transactions
- Prior experience liaising with both internal teams and external stakeholders

**Mandatory requirements**
- Current National Police Record Check
- International Police Check (if required)
- Current National Photo ID proof

**Personal Skills and Attributes**
- Strong communication skills
- Attention to detail
- Problem-solving skills
- Negotiation skills
- Time management and organisational skills
- Customer-focused mindset
- Working with us

**Working with us**
- For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those
- experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.

**Why Join Us?**
- **Competitive Salary & Benefits**: We offer a competitive salary package, comprehensive benefits, and opportunities for growth.
- **Dynamic Work Environment**: Be part of a diverse and innovative team that’s dedicated to making a difference.
- **Career Development**:We support continuous learning and provide opportunities to develop your skills and career.

**Sound like you?**:
**Our culture**:
At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose.

**Advertised**: 02 May 2025 AUS Eastern Standard Time
**Applications close**: 02 Jun 2025 AUS Eastern Standard Time