Customer Service Officer

2 weeks ago

Adelaide, Australia SA Government -DEPARTMENT FOR HOUSING AND URBAN DEVELOPMENT Full time

**Department for Housing and Urban Development**
**Job reference**: 631409
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Who are we**:
Our department’s primary objective is the delivery of homes and housing options for South Australians. In response to the national housing crisis, we are committed to accelerating the build of a diverse range of housing options. We strive to find solutions to the urgent demand for housing security.

Our mission focuses on coordinating various portfolios related to housing, housing infrastructure, urban development, and planning. By ensuring sound decisions and efficient management, we strive to create sustainable, well-planned communities offering safe and affordable housing options.

Join us in our endeavour to address one of the most pressing challenges of our time and make a tangible difference in the lives of our community.

**The Role**:
**About You**:
To be successful in this position, you must be able to demonstrate experience across the following key capabilities:

- Experience in delivering excellent customer experience
- Strong attention to detail and effective record keeping skills
- Ability to simultaneously manage multiple customer service requests
- Experience in IT related support specifically, user provisioning and trouble shooting support
- Ability to provide expert advice and resolve complex issues.
- Ability to deliver in a constantly changing, fast pace working environment.

**Desirable Qualification**:
N/A

**Special Conditions**
Successful applicants may be required to obtain a satisfactory Department of Human Services Criminal History Check or National Police Check prior to employment. A renewal will be required every 3 years.

**Remuneration**:
ASO3- $67,589 min - $72,033 max

**Enquiries**:
**Application Instructions**:
If you are interested in this opportunity, please submit a covering letter (no more than 2 pages), outlining your skills and experience in relation to the key capabilities outlined in the role statement, a current CV and the contact information of three referees including your current line manager.

All applicants must complete a ‘Pre-Employment Declaration in the SA Public Sector’ form.

**Applications close**: 25/11/2024 11:45 PM

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