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Customer Service Officer/receptionist

2 weeks ago

Adelaide, Australia mlcoa Full time

**Company Description**
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer/Receptionist who enjoys working in a team environment, supporting both internal and external stakeholders and has a can-do attitude.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.
- Meeting and greeting Patients and Consultants
- Supporting the day-to-day delivery of appointments
- Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
- Utilizing custom software program to support the delivery of services
- Provide general office management support
- Working with the Operations Manager to respond to specific Customer requests
- Supporting additional administrative tasks as required including invoicing and file preparation.
- Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

**Qualifications** Qualifications and Experience**

**Specific Knowledge and Skills**
- Minimum 3 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
- Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
- A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
- Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail
- Superior verbal and written communication skills including negotiation and influencing skills
- A resilient personality with a natural orientation towards working with others positively and respectfully
- A personal approach which is enthusiastic, friendly and helpful
- Capacity to independently prioritise while maintaining a high level of flexibility

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.