Customer Service Officer

5 days ago

Adelaide, Australia Humanology Full time

Entry-level opportunity with genuine career growth
- Full-time, permanent role in a well-established Australian business
- Join a supportive, fast-paced team working with local and global partners

**The Opportunity**

If you’ve got a few years of experience and a strong drive to grow, this is a great opportunity to step into a full-time role where you’ll build on your skills, be part of a supportive team, and develop a meaningful career in customer service.

IMP Electronics Solutions is seeking a motivated and detail-oriented Customer Service Officer to join their Sales team. This is a hands-on role where you’ll be responsible for assisting customers, preparing quotes, processing orders, and supporting internal teams across sales, logistics, and administration. You’ll work closely with the Adelaide office and liaise with the company’s international manufacturing partners — gaining valuable exposure to both local operations and global coordination.

**Key Responsibilities**
- Prepare accurate and timely customer quotations
- Process customer orders and follow up to ensure smooth delivery
- Communicate with internal departments and overseas teams to track and manage order progress
- Assist with sales reporting and follow up on leads and customer enquiries
- Maintain internal systems with accurate, up-to-date information
- Participate in quality assurance processes and continuous improvement initiatives
- Provide general administrative support across the team

**About You**
- Clear and confident communication skills — both written and verbal
- 1-2 years of experience in customer service, sales support, or a related role
- Highly organised with strong attention to detail
- Solid computer skills, including Word, Excel, and Outlook
- Exposure to systems like SAP or similar (desirable)
- Proactive, reliable, and enjoys working as part of a team
- Friendly, solutions-focused approach to helping others
- Strong interest in learning and growing within a supportive work environment
- Knowledge of electronics, manufacturing, or logistics is a bonus (not essential)
- CADCAM experience would be highly regarded (not essential)

**About Our Client**

IMP Electronics Solutions is a pioneer in the Australian electronics industry, established in 1964 in Adelaide. With over 60 years of experience, they have become a recognised leader in supplying key components used in the development and manufacturing of electronic products.

Their services include providing high-quality printed circuit boards (PCBs), flexible and rigid-flex PCBs, LCDs, cable assemblies, membrane switches, silicone keypads, and more. IMP has formed strategic partnerships with manufacturers across regions including China, Taiwan, Europe, the UK, Israel, Cambodia, the USA, Korea, and Japan, enabling them to offer globally sourced, high-quality, and competitively priced products.

Committed to outstanding customer service, they specialise in comprehensive sourcing solutions, managing all aspects of purchasing, pricing, and delivery to meet their clients' needs.

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