52520271-key Account Manager

**Company Description**:
**Do amazing work**

A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120 years.

Our plans for the future support Australia’s energy transition to sustainable, lower carbon energy solutions. And our recent acquisitions of Coles Express and OTR, we provide Australians with outstanding convenience.

At the heart of our plans is people power. People who want to grow and evolve with us. People with new perspectives, energy and passion to drive Viva Energy and their careers forward.

**About Viva Energy**

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes.

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.

At Viva Energy, we’re looking for a dynamic **Key Account Manager** and strategic professional to manage key relationships and contract delivery for our high-value customers in the **Mining, Agriculture, and Industrial sectors** along the East Coast. Based in our **Brisbane office**, this role offers the opportunity to make a tangible impact, with regular travel across Queensland and interstate to stay close to the action.

**What You’ll Do**:

- ** Own the relationship**: Be the primary point of contact for strategic customers, building strong, multi-level relationships within complex organisations.
- ** Drive strategy**: Develop and execute a clear, forward-thinking account strategy that integrates sales, operations, and marketing to deliver shared success.
- ** Deliver value**: Work face-to-face with customers to solve problems, uncover opportunities, and implement innovative solutions that create measurable value.
- ** Lead with accountability**: Take full ownership of contract performance, ensuring compliance, driving process improvements, and delivering cost efficiencies.
- ** Collaborate and influence**: Work cross-functionally within Viva Energy and externally with stakeholders to align goals and deliver exceptional outcomes.

**Key Responsibilities**:

- Strategic and proactive thinker with a strong focus on relationship building.
- Skilled at understanding customer needs and identifying opportunities to add value.
- Perceptive and adaptable in approach, with the ability to manage multiple projects simultaneously.
- Effective problem solver who aligns actions with broader business priorities.
- Confident in influencing and engaging multiple decision makers and stakeholders at a corporate level.
- Passionate about strategic account management and exceeding customer expectations.
- Proven success in managing complex commercial negotiations.
- Experienced in driving outcomes through stakeholder engagement and collaboration.
- Background in B2B account management and sales environments.
- Results-driven with a hunger for continuous improvement and customer success

**Qualifications**:

- A relevant tertiary qualification in business, commerce, marketing, or a technical field is preferred.
- Additional qualifications in sales, logistics, or engineering may be advantageous depending on the industry focus (e.g., mining, agriculture, industrial sectors).
- Proven experience in B2B account management, particularly with strategic or key accounts.
- Experience working across multiple industry sectors, such as transport, mining, agriculture, or industrial markets.
- Familiarity with national tender processes and contract performance management.
- Ability to manage multiple projects and priorities in a fast-paced environment

**Additional Information**:
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.