Key Account Manager

1 week ago

Melbourne, Victoria, Australia HANSHOW AUSTRALIA PTY LTD Full time $80,000 - $120,000 per year

About Hanshow

Hanshow is a global leader in electronic shelf label (ESL) and digital retail solutions, serving major retailers worldwide with innovative technology and services. At Hanshow Australia, we are committed to helping retailers enhance operational efficiency, optimize pricing strategies, and deliver superior customer experiences.

Position Overview

The Key Account Manager (KAM) is responsible for managing and growing relationships with Hanshow's key clients in Australia and New Zealand. This role requires a strong mix of sales, business development, and account management skills, with a focus on delivering tailored solutions, achieving sales targets, and ensuring client satisfaction.

Key Responsibilities

  • Client Relationship Management

  • Build and maintain strong, long-term relationships with key accounts, ensuring a deep understanding of client needs and business drivers.

  • Act as the main point of contact for assigned accounts, handling escalations and resolving issues effectively.

  • Sales & Business Development

  • Achieve assigned sales targets and revenue objectives through proactive account planning and business development.

  • Identify new business opportunities within existing accounts and support new client acquisition.
  • Develop proposals, quotations, and negotiate contracts in line with company policies.

  • Account Strategy & Planning

  • Develop and implement strategic account plans aligned with client business goals and Hanshow's growth strategy.

  • Work closely with product, technical, and project teams to deliver tailored solutions.
  • Monitor competitor activities and market trends, providing insights to management.

  • Project Delivery & Support

  • Oversee project execution and solution implementation within key accounts.

  • Ensure smooth delivery, service quality, and after-sales support in collaboration with cross-functional teams.

  • Reporting & Compliance

  • Provide regular sales forecasts, pipeline updates, and account reports to management.

  • Ensure all sales activities comply with company standards, ethical guidelines, and legal requirements.

Qualifications & Experience

  • Bachelor's degree in Business, Marketing, IT, or related field (Master's degree preferred).
  • 5+ years of experience in key account management, B2B sales, or enterprise solution sales, ideally in retail technology, IT solutions, or SaaS platforms.
  • Proven track record of achieving and exceeding sales targets.
  • Strong negotiation, presentation, and communication skills.
  • Experience in managing complex accounts and working with multiple stakeholders.
  • Ability to work independently and collaboratively in a fast-paced, multicultural environment.

Key Competencies

  • Strategic thinking with strong problem-solving ability.
  • Customer-oriented mindset with consultative selling skills.
  • Excellent relationship-building and stakeholder management.
  • High level of business acumen and commercial awareness.
  • Fluent in English; Mandarin proficiency is an advantage.

What We Offer

  • Competitive base salary plus performance-based incentives.
  • Opportunity to work with global retail leaders and cutting-edge technologies.
  • Professional growth in a dynamic, international environment.
  • Collaborative team culture with strong support from global and regional teams.

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