Customer Service Representative

3 days ago

Lane Cove West, Australia Medacta Full time

**About the Company**

Medacta Australia is part of a global organisation recognised for delivering innovative, high-quality medical products. For over 25 years, our success has been built on strong relationships, consistent performance, and a commitment to quality in everything we do. Today, 2,000 people in 60 countries are part of a global organisation that offers stability as well as opportunities for growth and progression.

**The Opportunity**

We are seeking a Customer Service Representative to join our Operations team. This role is critical in ensuring surgeons and hospitals receive accurate, timely, and reliable support across our product portfolio. Working closely with Territory Managers, Operations, and Clinical Specialists, you will play a key role in ensuring the right instruments and implants are delivered and tracked, and that customer needs are managed with precision and care.

**Key Responsibilities**
- Coordinate daily case bookings and ensure correct kits are allocated to surgical lists
- Ensure accurate and timely processing of usages, customer orders, and invoices
- Book hospital cases and coordinate with internal and external stakeholders
- Respond to enquiries via phone, inbox, and other channels, resolving issues quickly and professionally
- Maintain records of customer interactions, process accounts, and file documents
- Provide support for field personnel and team members as needed
- Support the Warehouse Team when required, including stocktakes
- Carry out administrative duties relevant to the department
- Contribute to continuous improvement by identifying process efficiencies

**About You**
- Previous experience in a customer service role in a quality-driven environment (healthcare or medical device preferred)
- Excellent verbal communication skills with the ability to build rapport at all levels
- Strong attention to detail, task prioritisation, and logical problem-solving skills
- Collaborative mindset, with a willingness to support colleagues and customers alike

**What We Offer**

At Medacta, you’ll be part of a company that combines global innovation with a supportive local culture. You will:

- Contribute to a purpose-driven organisation that improves lives through better surgical outcomes
- Access professional growth and tailored development opportunities
- Work in a team-focused environment shaped by strong values
- Be recognised for the impact you make and the results you deliver
- Enjoy the trust and autonomy to take ownership of your work

This is an opportunity to grow your career in a company that is shaping the future of the orthopaedics industry while supporting you to achieve your best.

**Location**:Sydney, Lane Cove West

**Position Type**: Permanent Full-Time

**Customer Support**(Healthcare & Medical)

**Package**: $70k - $75k + super + 5k bonus

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