Service Coordinator

2 weeks ago

Holden Hill, Australia Dormakaba Group Full time

**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**

**Gliderol Garage Doors**is one of Australia's largest manufacturers and distributors of sectional, roller doors & operators. Gliderol has a well-established business with a strong brand name and market position. The company is a significant Australian employer and has manufacturing facilities located throughout the country.

This is a fast-paced, customer-facing coordination role where you'll be the central point of contact between customers, technicians, and internal departments. You'll be responsible for scheduling service and installation jobs, managing logistics, and ensuring a smooth end-to-end process.

Key responsibilities will include:

- Book and schedule service and installation jobs
- Assign jobs to technicians based on their location and availability
- Call customers to confirm bookings and job details
- Update job schedules when changes or urgent requests come in
- Keep records and job information up to date in the system
- Stay in touch with technicians throughout the day to track progress
- Follow up on any incomplete jobs or missing parts
- Help finalise jobs so they’re ready for invoicing
- Work closely with the operations, warehouse, and customer service teamsMake sure customers are kept informed and happy with the service

**YOUR SKILLS**
- Strong administrative and organisational skills
- You enjoy problem-solving and juggling competing priorities
- You thrive in a collaborative, customer-centric environment
- Excellent communication skills - written and verbal
- Confident dealing with customers and resolving issues professionallyIntermediate MS Office skills and experience using job management or scheduling systems.

**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

To learn more about us and what we do, visit our website: Gliderol - Home

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
- dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics._

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