Roster and Relationship Officer

3 days ago

Holden Hill, Australia My Life My Way Disability Service Provider Full time

The roster and Relationship Officer is to roster staff with clients to provide At-Home services according to agreed timeframes and in line with the organisation's strategy, Vision, Values and operating requirements.
- Coordinating day-to-day rostering requirements across the organisation.
- Direct and allocate resources as needed, ensuring that business processes have been followed.
- Promote workforce efficiency and ensure that operational needs have been met.
- Answering incoming calls
- High-level administrative support ensuring all aspects of administrative support are performed as required and as directed.
- Duties as directed

**Benefits and perks**

**We can offer salary packaging to increase your take-home pay.**

**Skills and experience**

**Minimum 1 year of Roster Officer experience (Preferable in Community/Disability sector)**

**Desirable Requirements**

1. High-level verbal, written and interpersonal communication and relational skills including:

- High-level literacy and numeracy skills
- High-level telephone skills
- Working with coordinators, clients, carers and other stakeholders to achieve appropriate client outcomes.

2. Demonstrated ability to provide high-level administrative support in a team setting.

3. High-level computer literacy with proficiency in word processing, Outlook, and including high-level keyboard skills.

4. Build long-term relationships with clients and field staff

5. Work quickly to address and resolve customer issues

6. Help promote and maintain a positive company image

7. Strategic thinker and ability to analyse and solve problems quickly

8. Attentive to detail and organized

9. Must be self-motivated, flexible, manage priority, and work towards achieving long-term goals

10. General understanding of the Disability Sector and NDIS.

11. NDIS worker check or willing to obtain

**If you are a passionate person with a desire to positively impact a person with a disability, please send a cover letter and resume.**

**Job Types**: Full-time, Part-time, Subcontract

Pay: $50,714.77 - $75,088.00 per year

Expected hours: 30 - 38 per week

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday
- On call

Supplementary Pay:

- Annual bonus
- Quarterly bonus

**Experience**:

- Rostering: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 06/07/2025
Expected Start Date: 24/06/2025

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