Manager Housing Operations

Division: Homes NSW
- Location: Parramatta, NSW, AU, 2150
- Req ID: 73751

**Manager Housing Operations**

**Location - Sydney Metro - Including: Inner West and Southeast Sydney, Sydney, South West Sydney and Western Sydney**

**Employment type - Temporary Opportunity up to 12 months, possibility of extension, Talent Pool Creation**

**Salary - 11/12, Salary ($145,378 - 168,130) pa, plus employer’s contribution to superannuation and annual leave loading**

**Your role**

Manage the District’s operational business performance function, including financial, human resources, IT, and project activities, to enable high quality service delivery by the district in support of stronger, more sustainable, and inclusive communities.

**What you’ll do**

As part of HOMES NSW, you will be responsible for delivering support to our Housing clients which include vulnerable people from a range of diverse backgrounds and play a big role in reducing homelessness. You will be responsible for leading, managing and mentoring frontline client service teams within your allocated District.

You will also be responsible for leading change initiatives that get results, and you will play a lead role in establishing and maintaining strong stakeholder relationships in order to achieve strategic objectives. The Manager Housing Operations position manages resources, assets, projects and staffing to maximise achievement of goals and to ensure staff have the required level of skills and performance.

**What we’re looking for**
- Passionate about reducing homelessness and increasing quality of living for our most vulnerable community members and wants to make a difference to vulnerable people’s lives.
- Be a responsive, service delivery and outcome focused leader.
- Has strong leadership skills to lead and influence a diverse customer centric team with a focus on achieving business objectives
- Will be a strong communicator that has the ability to effectively build and foster sound relationships with both internal and external stakeholders
- Is a Leader and Mentor who is accountable for their decisions and passionate about driving the development and growth of their team members
- Is self-motivated, oozes initiative, can hit the ground running and work collaboratively to achieve the outlined goals and objectives with all relevant stakeholders and team members
- Is tenacious, persistent, and positive during times of change and pressure.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please provide an example of a situation where you led a service delivery reform to enhance your team’s performance, specifically in terms of improved KPI outcomes and higher work quality?
- Please describe how you have managed to complete operational priorities while handling a heavy workload in a fast -paced environment.

**Applications close**: Wednesday 23rd April 2025 at 11:59pm AEST.

**Got a question?**

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager:
Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_The Welcome Experience_**:
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.