Capability Manager

**How will I help?**

As a Capability Manager, you will drive capability development and maximize workforce performance by acting as the product owner for capability initiatives.

The role sits within the Business and Wealth COO Banker and Customer Experience function that comprises Strategy & CX, Communications, Business Institute, Process Simplification, Transformation Capability and Change Management

You will work closely with business leaders, functional teams, and employees to identify performance gaps, design customized solutions, and implement strategies to enhance individual and team capabilities.

You will lead capability development initiatives, collaborate with design partners to deliver effective outcomes, define key learning objectives for all programs, and work with stakeholders across the Consumer Division and the Enterprise.

Additionally, you will drive innovative and continuous improvement opportunities across learning solutions to ultimately improve employee effectiveness.

**Key responsibilities**
- Stakeholder Engagement and Collaboration
- Portfolio specific performance consulting, including assessment and analysis, measurement, and evaluation
- Capability Development
- Product Ownership for Capability Initiatives
- Thought leadership and best practice.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Cert IV Training and Assessment, or equivalent (required)
- Bachelor’s degree in a relevant field such as Education, Human Resources, Organizational Development, Business Administration, or Psychology (required)
- Demonstrated experience in performance consulting, capability development, or related fields (required)
- Proven track record in designing, implementing, and delivering successful performance improvement and capability development initiatives
- Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
- Excellent communication, facilitation, stakeholder management, and product ownership skills
- Knowledge of learning and development methodologies, adult learning principles, instructional design, and product management practices
- Familiarity with relevant tools, assessments, and technologies used in performance consulting, capability development, and product management.

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?