Key Account Manager

Plexus’s mission is to 'Create the Future of The Law'. We are the world leader in legal automation and legal innovation and our services are loved by over 200 of the world’s leading companies including General Motors, L’Oréal, Coca-Cola, Lion, Total, NAB, Woolworths and Unilever. We continue to grow rapidly, have been profiled as a case study of disruption by HBR, INSEAD - along with numerous other universities and publications. The Financial Times as one of the top 10 companies reshaping professional services around the world.

Plexus people are relentlessly curious and hell-bent on challenging the status quo. We are client obsessed, we believe in being the best version of ourselves, we start with a growth mindset and positive intent, we believe there is always a better way. We set the bar high, are outcome-focused and hate politics or anything that gets in the way of great outcomes. We embrace change, as there are no maps for where we are going.

The Role:
Our Key Account Manager will be targeted to grow the business by adding new customers and expanding existing ones, partnering with Customer Success Managers to identify and close expansion opportunities.

Our Customer Success Managers are great at driving success, but not at driving commercial expansion; here’s where you step in This role will allow us to capitalise on all the awesome work we do with our valued, enterprise customers; by identifying new opportunities and driving them to closure.

Our Key Account Manager will be engaging with senior and executive stakeholders in super strategic conversations about how Plexus has helped change the game for them and what can we do next; they will be identifying and creating new demand for our products with both legal teams, but also other, cross functional business units, especially when it comes to what we do best - Automating workflows

We are a high growth business, embarking on international expansion and therefore securing referrals to other regions to drive global growth will definitely be a part of this role, as well as securing budget for expansion and managing a pipeline of expansion opportunities with accurate forecasting.

At 100% renewal rate, this role is a dream role. Once our first Key Account Manager is on ground, we will be building others around them at some point, so the room for growth and development is inevitable for the right person.

Desired Outcomes:

- Partner with CSMs to identify and develop expansion opportunities.
- Engage senior and executive level customers on new/additional challenges and position Plexus solutions to address.
- Develop and manage a pipeline of expansion opportunities.
- Develop proposals, business cases, etc to secure a budget for investment in expansion.

Key Capabilities:

- Proven track record of driving expansion with existing Enterprise customers across many years, even through challenging global situations out of your control
- Proven track record of collaboration with CSMs/AMs to identify and close expansion opportunities
- Experience in SaaS
- Experience creating demand for products and securing budgets where one does not exist
- Experience engaging C-level executives on their strategic challenges and shaping these to lead to our products
- Customer centric

Core Attributes:

- Great communications, engaging and curious
- Wicked smart
- Great at developing relationships and challenging customers to think differently

Soft Skills:

- Self-motivated
- Personally organised
- Adaptable/flexible
- High-level communication
- Strong work ethic
- Problem-solving
- Coachable

Value Proposition:
This is an exciting opportunity to work with an exceptionally talented and passionate team recognised as the thought leaders in their field. You’ll learn, contribute, mentor and laugh with a dedicated team of people all pulling in the same direction. Your ideas will get heard, you’ll feel part of a team, you’ll have passionate debates and do the best work of your career so far.

Even better, you’ll do it in a safe, inclusive and diverse environment where you can just be yourself. With unlimited training & development opportunities, you’ll get to grow alongside us.

Our Culture:
Our culture is high-performing yet relaxed. You will be encouraged to think creatively, live passionately and work purposefully. Always looking for better ways of doing things, we are committed to learning and development. We celebrate each other’s success as well as our shared goals on our mission to transform the value of legal. We have grown to support over 60 of the top 100 companies in Australia, amongst an increasingly global client base, we have been profiled by the ABC, The Age, The Australian, and HBR - amongst other publications, and we have offices in London, Sydney and Melbourne.

You will have an opportunity to be at the forefront of the greatest transformation the legal industry has ever seen. Learn more about Plexus and Gateway - the world’s first Legal Op