Executive Manager

**Executive Manager Quality Assurance for Regulatory and Control Operations**

Our Chief Controls Office performs Quality Assurance activities across our Regulatory & Control Operations Team (RACO). RACO are accountable for leading a complex and diverse shared service for Financial Crime Operations across CBA. Spanning multiple Business Units, multiple global locations and multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going customer due diligence and maintenance and Law Enforcement Agency Notices.

**Your impact and contribution**

The **Executive Manager Quality Assurance **will report to the Executive and General Managers of QA and is critical in driving the highest quality outcomes in a regulated and fast paced environment. You will be responsible for the effective delivery of all QA key processes, assurance, controls and governance whilst working in collaboration with RACO, Financial Crime Compliance and all Business Units. This includes providing insights and recommendations on operational opportunities to improve processes and outcomes. You will be responsible for developing and updating training materials, reviewing Standard Operating Procedures and processes ensuring the continuous uplift and improvement in capability. Further to this you will conduct assurance testing, leverage data to provide risk insights and recommendations to further enhance and meet our Anti-Money Laundering obligations.
- You'll be forging strong relationships with internal and external stakeholder group, particularly the Group’s Financial Crime Compliance community and Business Unit Financial Crime Teams.
- With a Continuous Improvement mindset you'll drive culture within the team, and consistently look for new opportunities to further improve and optimise existing processes and work closely with our Capability teams to deliver “best in class” training.
- You will be responsible for driving and overseeing day to day management and oversight of volumes, rosters, systems and workflow to ensure our overall service offering is consistently achieved, including strategies to reduce speed to case, this includes talking to variance
- You will develop and grow your direct reports, through leadership which inspires and engenders passionate people by displaying the Groups values.

**Your responsibilities**

The role of **Executive Manager Quality Assurance, **will be required to effectively and efficiently manage Quality Assurance teams to:

- Appropriately implement and manage the risk based quality controls in place for all QA processes.
- Drive continuous improvement of process from insights gained from quality assurance results.
- Streamline activities and design QA processes that are efficient and effective to meet our Financial Crime obligations
- Be a collaborative business partner ensuring quality results are seen as a positive learning opportunities and drive a positive quality culture across RACO.
- Provide regular and insightful reporting to teams and executives across RACO, Financial Crime Compliance (FCC), and the relevant Business Units
- Take the lead on early identification of issues and issue management.
- Optimise performance through demonstrated leadership which inspires the teams.
- You will be accountable for driving and overseeing day to day management and oversight of volumes, rosters, systems and workflow to ensure our overall service offering is consistently achieved
- Forecasting volumes vs FTE to ensure service levels are optimised
- Manager teams and services across multiple locations and jurisdictions, including international teams
- Enhance the team’s capability to effectively investigate and evaluate the Financial Crime risks presented, ensuring quality feedback is provided in a positive and proactive manner
- You will be required to understand the business by providing insights into our balance scorecard reporting and other reporting forums
- You will manage and mitigate AML/CTF operational risk by partnering with key business stakeholders across the Group to escalate issues promptly keeping direct up management informed
- You will lead projects to continually improve the quality assurance framework and processes
- You will at all times be open to change, constructively challenging were required and deliver process changes using effective communication and the recognised change management methodologies
- You will ensure appropriate coaching, training and quality assurance programs exist to increase the teams AML/CTF knowledge and to improve the quality of work.
- You will maintain an up to date focus on financial crime and security related trends and emerging issues
- You will develop and grow your direct reports through leadership which inspires and engenders passionate people by displaying the Groups value