Customer Service Officer

5 days ago

Ingleburn, Australia ITW Full time

**An Awesome Place to Work**

ITW is a Fortune 300 company operating in nearly every corner of the globe. ITW has a powerful and unique business model and culture which is the key to over 100 years of success.

ITW Construction Asia Pacific employs around 1000 employees in the region to service our key end markets and customers in residential and commercial construction. This role is sits in our Consumer and Trade Division.

The Consumer and Trade Division of ITW is Australia and New Zealand's leading supplier of fastener products and home to construction solutions across respected brands such as Zennith and Lane.

This role is based in Ingleburn, New South Wales with a hybrid working arrangement.

**What you can expect**

As a key member of our Customer Service Team your primary focus is to support the needs of ITW Consumer and Trade Division's existing customers, service internal sales for all customers and support the activities of the segment based external sales teams. This role offers an opportunity to leverage your experience and showcase your passion for Customer Service.

Some of the ways this role will support our strategy and plans:

- Receiving inbound customer sales enquiries and providing product information, support and pricing details.
- Processing sales orders and monitoring/managing progress through to dispatch and invoicing.
- Collaborating with segment sales teams and accounts receivable team to maintain customer databases including service critical contact details and interactions.
- Resolving customer concerns and providing appropriate solutions and alternatives.

**A bit about you**:
We're looking for an energetic self-starter who brings strong attention to detail and isn't afraid to roll up their sleeves
- Proven experience in customer service
- Strong ability to multitask
- High level conflict resolution skills

**Bonus points if you have**:

- Relevant product/market knowledge

**Why work with us?**

As an equal opportunity employer, we are dedicated to providing a flexible and inclusive working environment where you will witness our enviable track record of internal career growth and progression.

Some perks and benefits include:

- Paid Parental Leave
- Flexible working arrangements
- Paid community leave
- Dedicated employee resource groups and employee assistance program

**Want to know more?**

If this sounds like the role you have been looking for, we would love to hear from you. APPLY NOW. Still have questions? You don't tick all the boxes? Get in touch and let's start a conversation

**_ _**
**_Have a safe and enjoyable festive season, and we look forward to speaking with you in 2025_

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