Customer Service Representative

7 days ago

Ingleburn, Australia PPG Industries Full time

**Responsibilities**
- Delivering a specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate.
- Establishing meaningful contact and interaction with PPG customers providing accurate information on stock availability and delivery enquiries.
- Maintaining close liaison with Production and Warehouse to facilitate the provision of customer satisfaction.
- Conveying all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices
- Assist customers with any technical query they may have.
- Keeping customer details and price files up to date within the Traverse system.
- Help to raise local Purchase Orders for materials.
- Supporting other PPG departments/personnel achieve their team goals by providing an accurate, and supportive service.
- Administration assistance to the Account Payable team, by providing all necessary paperwork to allow suppliers to be paid and assisting with paperwork and questions at Audit time.

**Qualifications**
- A natural problem solver and, you will communicate well with partners, customers, and colleagues - online and on the phone.
- High-level digital literacy with proficiency to navigate through multiple systems (SAP and CRM experience would be advantageous)
- You will always look for improved solutions and ways of working in collaborative, team-based environment.
- You will put customers first and understand the value of building relationships - you're detailed and accountable for everything you do.
- Previous experience in a manufacturing environment.
- To work hours that corresponds to New Zealand hours and follow New Zealand Public Holidays

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are "One PPG" to the world.**

We are better and stronger together. We use our scale to reach new markets and introduce technologies as we differentiate and improve our markets.

**We trust our people every day, in every way.**

We empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and.

**We make it happen.**

We have experience winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we manage it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We learn. We develop our people to grow our businesses.

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