
Customer Service Officer
1 week ago
Professional Team
- Systemised processes
- Large Stable Business
**About the Company**
Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.
**About the Role**
We are currently seeking an enthusiastic, confident and vibrant person to join our
**Customer Service** team on permanent basis in our
**Ingleburn Branch.** Working Monday to Friday from 8am to 11pm ( Day or Afternoon Shift when required). The position will report to the Customer Service Manager.
**Key Duties and Responsibilities Include**:
- Upholding Supagas' superior Customer Service Policy
- Handling customer queries and accounts in a professional and timely manner from the onset to the finalisation
- Providing customers with product, service and procedural information in a clear and simple format, always ensuring accuracy
- Supporting internal and external sales with new and prospective customers
- Maintain existing Supagas accounts with utmost professionalism
- Answering high volume of incoming calls, placing orders and redirecting calls as required
**Key Skills and Experience**:
- Previous experience in a customer service role
- Excellent interpersonal, communications and dispute resolution skills
- Intermediate computer skills
- Excellent, professional telephone manner
- Ability to multi-task and prioritize your work load
- Attention to detail
- A professional approach and positive attitude towards your work and team mates
- Ability to work to deadline
**Benefits**
- A friendly and supportive team environment
- Company rewards program
- Full time, Monday to Friday, Day shift
Most importantly at Supagas we value
**attitude **above all else. We are looking for the next team player to embody the
**'Yes We Can'** ethos
- Please note: only applicants shortlisted for this role will be contacted_
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