Customer Service Rep, Entry

3 days ago

Ingleburn, Australia PPG Industries Full time

As a Customer Service Consultant, you will play a critical role as the first point of contact by offering achievable and sustainable solutions to their needs. This contact can be provided through CRM and Traverse system and / or phone calls and you will ensure that each interaction is attended to efficiently, professionally and within PPG guidelines

**Key Responsibilities**
- Establishing proactive and professional contact with customers providing accurate information on stock availability and delivery enquiries as appropriate
- Assist with processing credits as required, ensuring that due process is followed at all times
- Assisting other members within the customer service team.
- Attend product, system and skill training as required

**Qualifications**
- A natural problem solver and people person, you'll communicate well with stakeholders, customers and colleagues - online and on the phone.
- High level digital literacy with proficiency to navigate through multiple systems (SAP and CRM experience would be highly advantageous)
- You’re a critical thinker, always looking for improved solutions and ways of working
- You thrive in a collaborative, team-based environment, but also comfortable working autonomously.
- You'll put customers first and understand the value of building positive relationships - you're detailed and accountable for everything you do.
- Previous experience in a manufacturing environment will be highly regarded

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

**PPG Way: (Click here to learn more about the PPG Way)**

Benefits will be discussed with you by your recruiter during the hiring process.

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