Investor Services Associate

2 weeks ago

Sydney, Australia Apex Group Ltd Full time

Investor Services Associate - Contact Centre

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

**Investor Services Associate - Contact Centre**
**Sydney**

**Description**

This contact centre role is focused on handling both inbound and outbound calls to provide exemplary customer service to our clients.

**Job specification**
- Effectively manage inbound and outbound calls for a portfolio of funds on various clients
- Provide outstanding verbal and written customer service
- Be the first contact point for investors, financial advisors, and clients
- Proactively monitor queues within our CRM (AWD) and ensure SLAs are met daily.

**Skills Required**:

- 1-2 years of customer services experience in a call centre
- Good communication and analytical skills
- An understanding and interest in financial markets
- Good organisational skills
- Excellent communication skills, both oral and written

**What you will get in return**:

- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities

**Additional information**:
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Job ID JR-0007177

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