Associate, Investor Services

7 days ago


Sydney, New South Wales, Australia Automic Group Full time $60,000 - $80,000 per year

About Us

Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.

Today, over 1,400 ASX listed and unlisted clients trust Automic's 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.

Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.

The Role

Due to growth, Automic Group is looking for an Investor Services Associate to join our dynamic team. In this role, you will manage inbound and outbound investor inquiries, acting as a positive ambassador for the Automic Group brand.

This is a fantastic opportunity to gain valuable experience in financial markets and corporate customer service while working collaboratively with a supportive team.

Responsibilities

  • Handle inbound and outbound investor enquiries by email and phone
  • Provide support to customers using the Automic Group online Investor platform, live chat and mail correspondence
  • Address customer inquiries, concerns, and complaints with empathy and efficiency
  • Provide accurate information and assistance to Investors
  • Follow established call scripts and guidelines to ensure consistent service quality
  • Collaborate with team members and supervisors to resolve complex issues
  • Meet and exceed performance targets, including call quality and productivity metrics
  • Stay updated on company products and services
  • Participate in ongoing training and development programs
  • Maintain a professional image for the business

Demonstrated Capabilities

  • Prior customer service or call centre experience is preferred, but not essential
  • Previous experience in financial markets is preferred, but not essential
  • Strong verbal and written communication skills
  • Excellent customer service skills
  • Proactive approach to improving processes
  • A high level of organisational and time management skills
  • Ability to show initiative and work independently, while being a team player

Benefits

  • A positive and collaborative work culture
  • Employee recognition and rewards initiatives
  • Comprehensive training and ongoing development programs
  • Career advancement opportunities within the organisation
  • An impressive list of employee benefits including discounts on  retail, bills, wellbeing, and entertainment

Diversity

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds, different abilities and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. When you apply, please note the pronouns you use and any workplace adjustments you may need to enable you to put your best foot forward during the interview process.

Acknowledgement of Land

In the spirit of reconciliation, Automic Group acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Only applicants with work rights in Australia can be considered for this position. Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and an ID check.



  • Sydney, New South Wales, Australia Wilson Asset Management Full time $90,000 - $120,000 per year

    Join Wilson Asset Management as an Investor Relations AssociateLocation: Sydney, NSWAbout UsWilson Asset Management manages $6.0 billion in funds under management for over 130,000 retail shareholders. We are the proud founder and lead supporter of Future Generation, Australia's first LICs to deliver both investment and social returns.Are you passionate about...

  • Investor Relations

    4 weeks ago


    Sydney, New South Wales, Australia Yard Full time

    We're seeking a commercially minded and connected Investor Relations professional to join Yard, a growing non-bank lender and fund manager. This is a rare opportunity to play a foundational role in building out the investor base for the Yard Income Trust, our newly launched mortgage fund.Key ResponsibilitiesLead the capital raising effort for the Yard Income...


  • Sydney, New South Wales, Australia MIRVAC Full time $60,000 - $90,000 per year

    More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking.Mirvac has created some of Australia's most...


  • Sydney, New South Wales, Australia Mirvac Full time

    OverviewAnalyst, Investor Relations Operations role at Mirvac. Join to apply for this position.Mirvac is a leading ASX-listed property group recognised for sustainability, innovation, safety and placemaking. Our people and the experiences we create drive the business.ResponsibilitiesInvestor Servicing: assist in preparing onboarding and offboarding packs,...


  • Sydney, New South Wales, Australia Mirvac Full time

    OverviewAnalyst, Investor Relations Operations role at Mirvac. Join to apply for this position.Mirvac is a leading ASX-listed property group recognised for sustainability, innovation, safety and placemaking. Our people and the experiences we create drive the business.ResponsibilitiesInvestor Servicing: assist in preparing onboarding and offboarding packs,...


  • Sydney, New South Wales, Australia Mirvac Limited Full time $60,000 - $90,000 per year

    More than 50 years ago a foundation was laid, with a vision for the future. To re-imagine the environments where Australians would live, work and grow. In this time, Mirvac has evolved from a small joint venture to a thriving ASX-listed property group, leading in sustainability, innovation, safety, and placemaking. Mirvac has created some of Australia's...


  • Sydney, New South Wales, Australia TabCorp Holdings Full time $80,000 - $120,000 per year

    M&A and Investor Relations Analyst508211Sydney (Eora Nation), NSW, AustraliaFinanceFull Time - PermanentWe're looking for a competent, commercially curious and analytical professional to join our Capital Markets team as an Analyst, to help play a key role in helping shape our strategy and how we engage with the investment community.If you're passionate about...


  • Sydney, New South Wales, Australia Tabcorp Full time $90,000 - $120,000 per year

    We're looking for a competent, commercially curious and analytical professional to join our Capital Markets team as an Analyst, to help play a key role in helping shape our strategy and how we engage with the investment community.If you're passionate about financial markets and strategic problem-solving this is your chance to work on high-impact projects and...


  • Sydney, New South Wales, Australia Automic Group Full time

    OverviewJoin to apply for the Senior Manager, Investor Relations role at Automic GroupBase pay rangeA$200,000.00/yr - A$250,000.00/yrThis range is provided by Automic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Automic Group brings together modern purpose-built technology with a dynamic and...


  • Sydney, New South Wales, Australia Automic Group Full time

    OverviewJoin to apply for the Senior Manager, Investor Relations role at Automic GroupBase pay rangeA$200,000.00/yr - A$250,000.00/yrThis range is provided by Automic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Automic Group brings together modern purpose-built technology with a dynamic and...