Desktop Support Analyst

**21196BR**

**Requisition Number**:
21196BR
**Description**:
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

Due to substantial growth with recent acquisitions, we are presented an opportunity to add another Desktop Support Analyst in our Sydney CBD Team.

Salary range $70,000 - 77,000.

About the role:

- Resolve requests using Stantec ticketing system within agreed timeframes and ensure all tickets are correctly documented.
- Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
- Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
- Deploy software updates and security patches to workstations.
- Collaborate with the relevant IT service teams and Procurement team on hardware lifecycle management to ensure that local IT assets are used effectively for their entire productive life
- Ensure the safe, secure and effective disposal of Stantec computing devices.
- Installation of all user related Software on receipt of an approved Service Request.
- Participate in cross training and mentoring with service delivery teams.
- Participate in IT projects as an operational resource performing tasks as required.
- Contribute to the development of operational procedures and documentation.
- Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.

To be successful for this role you'll need:

- Tertiary or industry qualification in Information Technology (or equivalent).
- Experience working in an IT environment.
- Travel will be required, must have valid driver’s license.
- An outstanding “customer orientated” service management experience.
- Ability to travel to other Stantec offices both locally and interstate.
- Flexibility to work after hours if required.

Stantec offerings:
Along with a competitive salary and vibrant culture, we offer many other benefits to ensure your professional development and wellbeing is ongoing.
- Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment
- Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
- Option to purchase up to 4 weeks additional leave.
- Mentoring for your own development and the opportunity to mentor others
- Professional Memberships
- Salary Continuance Insurance (SCI)
- Mental Health and Wellbeing Programs
- Service Recognition Awards
- Employee Assistance Program

**Title**:
Desktop Support Analyst

**Qualifications**:

- Tertiary or industry qualification in Information Technology (or equivalent).

**Employment Type**: Full-Time

**Job Type**: Regular

**Job Category**: Business Support, Computer Other, IT/IS

**About Stantec**:
The Stantec community unites approximately 25,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

**Location**:
Australia-New South Wales Sydney

**Country**:
Australia

**State/Province**:
New South Wales

**City**:
Sydney