IT Desktop Support Analyst

3 days ago

Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Rabobank’s IT Workplace Technical Services team has an opening for an IT Desktop Support Analyst in our Sydney CBD office. **This is a 6-month fixed term contract, with the possibility of an extension.**

You will bring your proven IT Desktop Support experience to hit the ground running providing advice and guidance on all IT related matters for Rabobank staff in Australia and New Zealand and liaise with service desks in other Rabobank regions.

The Workplace Support team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST). The IT Desktop Support Analyst works in the office when scheduled while still accommodating hybrid working from home. From time to time, the role requires working outside of normal office hours and public holidays.

**What will keep you busy**:

- Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to Rabobank Standards and Policies
- Update and maintain the Asset Management and CMDB system to ensure data integrity
- Assume ownership of user queries and co-ordinate escalation of calls to second-line and third-line support
- Ensure business targets are delivered within agreed SLAs
- Collate statistical information for weekly and monthly reports
- Maintain Workplace Support documentation and Knowledgebase
- Maintain and Support the Mobile Device Management system
- Assist with projects as required

**What you will bring to the role**:

- 2 years + experience in a Technical Service Desk / Desktop Support role
- Team player with a passion for IT and helping people
- Knowledge in PC hardware support, configuration and troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues and setting priorities in the resolution of problems
- Excellent written and verbal communication skills
- Ability to communicate clearly at all levels
- Customer focus and desire for personal improvement
- Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 216 /Office 365, Windows 7 and Windows 1, TCP/IP networking, Windows Server Administration

**Our Values**

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

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