Client Services Officer

**Job description**

The Client Services Officer will provide rostering, and administration support within Holistic Care SA’s office, including liaising with Support Workers, Participants and other providers to ensure services provided are maintained in a professional manner. The Client Services Officer is required to work and support the Client Services Manager and work as part of a team and must work in a manner where review and improvement are inherent in all work practices, with an understanding of quality principles and how they impact on the requirements of this position.

**Personal Attributes**
- Demonstrated high level interpersonal/communication and analytical skills.

Demonstrate level of Emotional Intelligence and Resilience to meet the needs of the disability sector.
- Commitment to the delivery of a quality client service in balance with WHS principles
- Established organizational ability to manage busy day to day administrative activities
- Willingness to work in a busy and challenging environment and build rapport over the phone
- An understanding of cultural sensitivity
- Proven experience in the use of Microsoft Office including Outlook, Word and Excel
- Proven capability to allocate time effectively and efficiently
- Demonstrated understanding of the changing and diverse needs of home care clients
- Ability to process and prioritise a high volume of activities in a fast-paced environment
- Demonstrated ability to use a planned, structured approach to allocation of resources
- Ability to work with a high level of independence and autonomy

**The roles and responsibilities of the Client Services Officer include, but are not limited to the following**:

- Effectively manage and maintain rosters and shift cover for support workers and participant’s - which needed to be documented, updated and published accordingly
- Shift messages are included accordingly to provide additional information for support worker
- Shift messages are checked and removed where it is related to historical shifts
- Maintain daily roster variations
- Effective use and maintain rostering software system (easyemployer)
- Produce rosters align with the service delivery procedure
- New appointments are added on the system and appropriate worker is assigned to the shift
- Manage rosters (both participant’s and support worker) in a timely manner
- Maintain effective communication with the office staff, participant’s and after-hours manager
- Provide on call services as part of the on call roster
- Receiving and recording phone calls from staff and/or participants regarding rostered shifts
- Performs other duties as assigned

**The Client Services Officer must commit to**:

- Holistic Care SA’s mission, vision and values
- Respect and respond to the individual needs and preferences of the participants
- Communicate effectively with participants, significant others and the organisation
- Present in a well-groomed, clean and appropriate manner
- Understand and demonstrate safe work practices and adhere to company policies and procedures
- Understand and demonstrate the importance of documentation and time management in the position
- Demonstrate reliability, punctuality and trustworthiness

**Desired Qualifications**
- Certificate III in Business Administration or associated education

**Minimum Experience**
- Proficiency in the use of general office equipment
- Experience in an office environment with exposure to reception and administration duties.
- Rostering within a team environment.

**The Client Services Officer must understand the relevant legislative requirements, in particular**
- National Disability Standards
- Work Health and Safety Act 2012 (SA) (the WHS Act)
- Work Health and Safety Regulations 2012 (SA) (the WHS Regulations) and supported Codes of Practice
- Equal Opportunity Principals and Practices Practice
- Ability to record and maintain accurate non-judgemental information

**Job Types**: Full-time, Contract, Permanent

**Salary**: $850.00 - $1,000.00 per week

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: From $28.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- On call

**Experience**:

- Rostering: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 10/02/2022
Expected Start Date: 11/10/2021