Customer Service Coordinator

2 days ago

Kent Town, Australia Ken Hall Plumbers Full time

At Ken Hall we have great opportunities for career growth and development with a fantastic culture across the Ken Hall team. This is your chance to be part of the Ken Hall Team that has now over 150 employees.

As a customer service team member, you will work closely with a team and also work autonomously every day. You will need to enjoy talking to people on the phone and be able to offer exceptional service skills.

Our Customer Service team is at the forefront of our quality service delivery to our valued customers for scheduling bookings and attending to enquiries. Our returning customers are the reason for our success

Thousands of valued customers call us because our team operates with integrity, professionalism and we set the standards in residential and commercial property maintenance.

**Responsibilities**
- Answering and directing a high volume of incoming calls
- Allocating and scheduling work orders efficiently to the field team
- Following work orders with our tradesmen and clients to ensure the highest level of service
- Scanning, data entry and other administrative duties
- Liaising with customers, Property Managers and clients daily
- Communicating and liaising with the internal administration team to keep records up to date
- Ensuring that daily work schedules for trade staff are accurately recorded and all information and job notes are up to date
- Facilitating team work and ensuring best practice processes across the Customer Service Coordination team

**You will need**
- Proven experience handling a high volume of incoming calls (call-centre experience desirable)
- Solid knowledge of suburbs and scheduling work
- A genuine passion for providing excellent customer service
- Excellent presentation as you are the "Face of the Company"
- A "can do attitude" committed to getting the job done
- Self
- motivated with the ability to adapt to changing working environments
- Resilient to daily work challenges
- Intermediate Computer Skills - including Microsoft Word, Excel and Outlook
- Excellent communication skills both on the telephone and face-to-face
- Enjoy working in a team environment and be willing to help others
- Previous experience in Customer Service delivery
- Simpro knowledge advantageous

We recognise that people are critical to our success and offer an attractive remuneration package to reflect the importance of this role.

The role is available for full time or casual positions and also has the opportunity for over time, as well as flexible working hours.

Be challenged to be your best.

**_ Love what you do. DO it with passion, drive and determination_**

Please note, only applicants who are successful in progressing to the interview stage will be contacted.
- Ken Hall Plumbers acknowledges Aboriginal and Torres Strait Islanders as the traditional owners of country throughout Australia and their ongoing connection to land, sea and community. We pay our respect to them and their cultures, and elders both past and present. Ken Hall Plumbers recognise the value of and strongly support the principles of equal employment opportunities in the workplace._

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