Client Services Officer

7 days ago

Kent Town, Australia SYC Full time

**Are you looking for a role where you can make a difference?**

As a Client Services Officer, you will be the first line of contact and administrative support to Australian Apprentices and employers.

In this role, you will provide advice, guidance, and assistance to support service delivery and successful apprenticeship outcomes.

The day
- to-day activities will include:

- Providing general information and advice on Apprenticeships, incentives, and other available supports.
- Supporting employers and apprentices in accessing and using the department’s Apprenticeships Data Management System (ADMS).
- Providing other quality client support and administrative assistance to management, field staff, and the administration team as required.

**About You**
- Previous experience in administration or client service role.
- Strong data entry skills, attention to detail to detail and the ability to produce accurate work.
- The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
- Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
- Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
- Excellent communication skills with well-developed verbal, and written skills.
- Excellent computer literacy including the use of Office365 and Client Record Management systems.

**For this role, you will need to**:

- Be willing to complete a Working with Children Check and National Police Check
- Have a valid and current Drivers License
- Be eligible to work in Australia.

**Why join Team SYC?**
- Generous achievement incentives on offer for high performers
- Increase your pay with Salary Packaging options.
- Enjoy an additional day off to celebrate your Birthday*
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
- Enjoy special benefits with Beaurepaires.
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.

SYC is a non-profit human services organisation, we invest back unto the Australian community, helping tens of Thousands of people vert year with housing education and employment.

**If you are passionate about providing excellent client service and meeting client needs, we want to hear from you**

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.

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